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Young: Instructors Resource Manual for Kinns The Administrative Medical Assistant, 6th Edition Chapter 21: Professional Fees, Billing, and Collecting Instructors Resource Manual National Accreditation Competencies and Content CAAHEP COMPETENCIES ABHES COMPETENCIES Administrative 3.a.(2)(b). Post entries on a day sheet 3.a.(2)(c). Perform accounts receivable procedures 3.a.(2)(d). Perform billing and collection procedures 3.a.(2)(e). Post adjustments 3.a.(2)(f). Process a credit balance 3.a.(2)(g). Process refunds 3.a.(2)(h). Post non-sufficient fund (NSF) checks 3.a.(2)(i). Post collection agency payments General 3.c.(3)(a). Explain general office policies Administrative Duties 3.k. Post entries on a day sheet 3.l. Perform billing and collection procedures 3.o. Post adjustments 3.p. Process credit balance 3.q. Process refunds 3.r. Post NSF checks 3.s. Post collection agency payments 3.t. Use physician fee schedule Financial Management 8.a. Use manual and computerized bookkeeping systems 8.e. Maintain records for accounting and banking purposes LEARNING OBJECTIVES 1. Define, spell, and pronounce the terms listed in the vocabulary. 2. List three values that are considered in determining professional fees. 3. Distinguish among the terms usual, customary, and reasonable. 4. Discuss the value of estimates for patient treatment. 5. Explain the concept of professional courtesy. 6. Name the ways by which payment for medical services is accomplished. 7. Explain why itemizing statements is important. 8. Discuss why patients fail to pay accounts. 9. Explain how to handle a skip. 10. Briefly explain some of the guidelines of telephone collecting. 11. Explain professional fees to patients. 12. Effectively use a pegboard system. 13. Establish credit arrangements for patient payment. 14. Prepare accurate monthly statements. 15. Evaluate patient accounts for necessary collection procedures. 16. Perform accounts receivables procedures. 17. Post adjustments to patient accounts. 18. Process a credit balance on a patient account. 19. Process refunds and send overpayments to patients, when appropriate. 20. Post non-sufficient fund checks to patient accounts. Copyright 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved. Instructors Resource Manual 21. Post payments to accounts that have been turned over to a collection agency. 22. Age accounts receivable. PREPARING TO TEACH Prepare to teach the material to the students by completing the following tasks. Review the chapter. Review the lecture outline in the PowerPoint slides on the enclosed CD-ROM. Print a copy to use as lecture notes. Use the PowerPoint slides during your lecture.... View Full Document

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