Case Study 2 HINT209
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Case Study 2 HINT209

Course: HINT 209, Summer 2012

School: Davenport

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Running Head: CASE STUDY 2 Case Study 2 HINT 209 Susan Stowe Davenport University This weeks case study is to critique a sample survey based on the criteria discussed in the chapter. This survey is for patients who are at the hospital for short stay after the surgery. This survey fails to make an impression in first look. For example, the main heading is SSS Questionnaire I am not sure how many patients can...

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Head: Running CASE STUDY 2 Case Study 2 HINT 209 Susan Stowe Davenport University This weeks case study is to critique a sample survey based on the criteria discussed in the chapter. This survey is for patients who are at the hospital for short stay after the surgery. This survey fails to make an impression in first look. For example, the main heading is SSS Questionnaire I am not sure how many patients can understand that what does SSS stands for. Use of abbreviation for hospital survey is not a good idea and heading should be clearly written out as Short-Stay Surgery Survey. The word questionnaire can be confusing to patients and in order to make it easy to understand, the word survey should be used. It looks like survey is printed on a simple page, which is not appealing and it should be on printed on a colorful brochure which can attract patients attention. There are some confusing areas on the survey where format needs improvement. Survey should start with general to specific questions and demographic questions should be followed by process specific questions (Shaw, Elliot, and Isaacson & Murphy 2010). There should be demographic questions in the beginning of the survey. For example, there is no question about geographical location where patient has traveled from and survey also has no question about gender of the patient. It is important to know that how far patient has traveled to come to this facility because it shows trust towards the facility. Also, gender of the patient affects the answers of the survey questions. Women are likely to give detailed answers as compare to and men keeping this fact in mind, gender of the patient should be listed the survey. There is a question on the survey which reads as, Were your accommodations in the SSS room: (choices provided). This question demonstrates poor wording and incomplete question. These questions can be worded differently and it can be divided into two questions instead of one. For example: 1-How did you find your accommodations in short stay surgery room: Good or Bad 2- Were you satisfied with your accommodations during you treatment? Yes or No 3-How would you rate your accommodation? a) Clean on the scale of 1 to 10 b) Comfortable on the scale of 1 to 10. Questions need to be complete and precise to avoid any confusion. Simple wording and format should be used throughout the survey with objective approach (Shaw et al. 2010). It is not mentioned that if this survey is personally presented or mailed out to the patients after they are discharged from the facility. When survey are mailed out , turnaround time increases, as people forget to fill them out or mail them back. Surveys should be presented personally to the patients before they are discharged, this will increase the chances of feedback in appropriate time. In conclusion, surveys should have attractive and pleasant appearance with consistent format and simple wording for patients. It is a good idea to present the survey in person to the patient for quicker feedback. References Shaw, P., Elliot, C., Issacson, P., & Murphy, E. (2010). Quality and Performance Improvement in Healthcare. Chicago: American Health Information Management Association

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