Question 1
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Question 1

Course: MIS 681, Spring 2013

School: Texas Southern

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Question 1 1. People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. Answer security affiliation power achievement a. b. c. d. 1 points Question 2 1. The project management plan and project funding requirements are inputs of the process of controlling costs. Answer True False 1 points Question 3 1. A...

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1 1. People Question with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. Answer security affiliation power achievement a. b. c. d. 1 points Question 2 1. The project management plan and project funding requirements are inputs of the process of controlling costs. Answer True False 1 points Question 3 1. A cost estimation tool which is used to allocate money into an organizations budget is known as a _____ estimate. Answer budgetary ballpark rough order of magnitude definitive a. b. c. d. 1 points Question 4 1. _____ involves changing the size of the opportunity by identifying and maximizing key drivers of the positive risk. Answer Risk enhancement Risk acceptance Risk exploitation Risk sharing a. b. c. d. 1 points Question 5 1. In project procurement management, the process of conducting procurements is part of the _____ process. Answer closing planning executing monitoring and controlling a. b. c. d. 1 points Question 6 1. Supporting details for an estimate include the ground rules and assumptions used in creating the estimate. Answer True False 1 points Question 7 1. With a(n) _____ contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment usually based on a percentage of estimated costs. Answer CPIF CPFF CPAF FPIF a. b. c. d. 1 points Question 8 1. Definitive estimates are made one year or less prior to project completion. Answer True False 1 points Question 9 1. The contractual relationship is a legal relationship, which means it is subject to state and federal contract laws. Answer True False 1 points Question 10 1. The main sections of an RFP can include the statement of work and schedule information. Answer True False 1 points Question 11 1. The term sigma means median. Answer True False 1 points Question 12 1. Contents of the procurement management plan vary with project needs. Answer True False 1 points Question 13 1. _____ is a technique for resolving resource conflicts by delaying tasks. Answer a. Resource allocation b. Resource leveling c. Resource loading d. Resource histogram 1 points Question 14 1. Outputs of the _____ process consist of selected sellers and resource calendars. Answer controlling procurements closing procurements conducting procurements planning procurement management a. b. c. d. 1 points Question 15 1. Only in-house auditors can perform quality audits. Answer True False 1 points Question 16 1. Cost variance is: Answer the planned value minus the rate of performance. the earned value minus the actual cost. the planned value plus actual costs. the rate of performance minus earned value. a. b. c. d. 1 points Question 17 1. _____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects. Answer Deming Ishikawa Juran Crosby a. b. c. d. 1 points Question 18 1. Risks can have both negative and positive effects on meeting project objectives. Answer True False 1 points Question 19 1. Which of the following is true of a rough order of magnitude estimate? Answer a. Its timeframe is always less than a year prior to project completion. b. It is used to allocate money into an organizations budget. c. It provides an estimate of what a project will cost. d. It is a type of estimate that is done in the final stages of a project. 1 points Question 20 1. Profits may be defined as: Answer costs plus revenues. revenues minus expenditures. revenues plus expenses. expenses plus net income. a. b. c. d. 1 points Question 21 1. _____ applies to positive risks when the project team cannot or chooses not to take any actions toward a risk. Answer Risk exploitation Risk sharing Risk enhancement Risk acceptance a. b. c. d. 1 points Question 22 1. If an organization has no need to buy any products or services from outside the organization, then it has no need to perform any of the procurement management processes. Answer True False 1 points Question 23 1. _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory. Answer Sigmund Freud Abraham Maslow Carl Jung Philip Zimbardo a. b. c. d. 1 points Question 24 1. At the bottom of Maslows structure are _____ needs. Answer a. physiological b. social c. esteem d. self-actualization 1 points Question 25 1. _____ contracts involve payment to the supplier for direct and indirect actual costs and often include fees. Answer Cost-reimbursable contracts Fixed-price incentive fee Lump sum Firm-fixed-price a. b. c. d. 1 points Question 26 1. Project managers must try to avoid conflict at all costs as all conflict within groups is bad. Answer True False 1 points Question 27 1. _____ includes the processes required to ensure that a project team completes a project within an approved budget. Answer Project quality management Project time management Project scope management Project cost management a. b. c. d. 1 points Question 28 1. Quantitative risk analysis need not be done for projects that are large and complex. Answer True False 1 points Question 29 1. _____ are the systems special characteristics that appeal to users. Answer a. Features b. Yields c. Metrics d. Outputs 1 points Question 30 1. From the buyers perspective, the _____ is the least desirable among all contracts because the supplier has no incentive to decrease costs. Answer a. CPPC b. CPFF c. CPAF d. CPIF 1 points Question 31 1. Intangible costs can be easily measured in monetary terms. Answer True False 1 points Question 32 1. In an FPI contract, all of the risk is borne by the buyer. Answer True False 1 points Question 33 1. Parametric models are reliable when the models are flexible in terms of the projects size. Answer True False 1 points Question 34 1. _____ help users to identify the vital few contributors that account for most quality problems in a system. Answer Tracking Gantt charts Gantt charts Pareto charts Control charts a. b. c. d. 1 points Question 35 1. Budgetary estimates are made even before a project is officially started. Answer True False 1 points Question 36 1. It is important for project managers to understand that every cost estimate is unique. Answer True False 1 points Question 37 1. The cost performance index (CPI): Answer a. is the ratio of earned value to planned value. b. indicates that a project is under budget if CPI is less than one. c. indicates that the planned and actual costs are equal if CPI is more than one. d. can be used to estimate the projected cost of completing the project. 1 points Question 38 1. The bottom four needs in Maslows structure are referred to as _____ needs. Answer deficiency self-actualization safety growth a. b. c. d. 1 points Question 39 1. In project procurement management, which of the following is one of the main outputs of the conducting procurement process? Answer A procurement management plan A procurement statement of work A selected seller A closed procurement a. b. c. d. 1 points Question 40 1. A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed). Answer bimodal distribution normal distribution degenerate distribution skewed distribution a. b. c. d. 1 points Question 41 1. Validated changes and validated deliverables are the outputs of the quality assurance process. Answer True False 1 points Question 42 1. Which of the following is an output of the contract closure process? Answer Work performance information Procurement statements of work Updates to organizational process assets Resource calendars a. b. c. d. 1 points Question 43 1. The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts). Answer True False 1 points Question 44 1. When deciding what projects to invest in or continue, one should include sunk costs. Answer True False 1 points Question 45 1. The procurement statements of work are an output of the _____ process of project procurement management. Answer executing monitoring and controlling closing planning a. b. c. d. 1 points Question 46 1. A cost estimation tool which involves estimating individual work items or activities and summing them to get a project total is known as a(n) _____ estimate. Answer bottom-up analogous budgetary parametric a. b. c. d. 1 points Question 47 1. A RAM is used only to assign detailed work activities. Answer True False 1 points Question 48 1. Extrinsic motivation causes people to participate in an activity for their own enjoyment. Answer True False 1 points Question 49 1. The acquiring of the project team is a subprocess associated with the _____ process of project human resource management. Answer a. executing b. initiating c. planning d. controlling and monitoring 1 points Question 50 1. A(n) _____ is a diagramming analysis technique used to help select the best course of action in situations in which future outcomes are uncertain. Answer activity-on-arrow decision tree workaround backward pass a. b. c. d. 1 points Question 51 1. According to McClellands acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others. Answer affiliation power achievement self-actualization a. b. c. d. 1 points Question 52 1. A run chart is a bar graph that depicts data points and their order of occurrence. Answer True False 1 points Question 53 1. _____ involves allocating ownership of the risk to another party. Answer Risk acceptance Risk sharing Risk exploitation Risk enhancement a. b. c. d. 1 points Question 54 1. a. b. c. d. _____ involves numerically estimating the effects of risks on project objectives. Answer Identifying risks Performing qualitative risk analysis Planning risk responses Performing quantitative risk analysis 1 points Question 55 1. In the Social Styles Profile team building activity, drivers are reactive and people-oriented. Answer True False 1 points Question 56 1. A _____ is a graphic display of data that illustrates the results of a process over time. Answer statistical sampling chart Six Sigma chart control chart Pareto chart a. b. c. d. 1 points Question 57 1. Analogous estimates are also known as _____ estimates. Answer parametric top-down budgetary bottom-up a. b. c. d. 1 points Question 58 1. Most organizations are not in business to provide information technology services, yet many have spent valuable time and resources on information technology functions when they should have instead worked on important competencies such as marketing, customer service, and new product design. Outsourcing helps tackle this problem. Which of the following benefits does outsourcing primarily provide in such a scenario? Answer a. Increases accountability even without a written contract b. Helps focus on an organizations core business c. Protects strategic information from being accessible to external suppliers d. Reduces fixed and recurrent costs 1 points Question 59 1. A document used to solicit quotes or bids from prospective suppliers is known as a(n) _____. Answer RFP WBS SOW RFQ a. b. c. d. 1 points Question 60 1. In project procurement management, which of the following processes involve completion and settlement of each contract, including resolution of any open items? Answer Planning procurement management Closing procurements Conducting procurements Controlling procurements a. b. c. d. 1 points Question 61 1. The lower the earned monetary value calculation for a project, the chances of project success is higher. Answer True False 1 points Question 62 1. Risk utility rises at a decreasing rate for a _____ person. Answer risk-averse risk-indifferent risk-neutral risk-seeking a. b. c. d. 1 points Question 63 1. The closing procurements process involves updating records to reflect final results and archiving information for future use. Answer True False 1 points Question 64 1. It is important for project managers to focus on indirect costs because they can be easily controlled. Answer True False 1 points Question 65 1. _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers. Answer Theory W Theory X Theory Y Theory Z a. b. c. d. 1 points Question 66 1. _____ is at the top of Maslows hierarchy of needs. Answer a. Social b. Esteem c. Physiological d. Self-actualization 1 points Question 67 1. The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story. Answer RACI TAT RAM MBTI a. b. c. d. 1 points Question 68 1. Which of the following types of estimate use the actual cost of a previous, similar project as the basis for estimating the cost of the current project? Answer Bottom-up estimates Analogous estimates Definitive estimates Parametric estimates a. b. c. d. 1 points Question 69 1. Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed. Answer True False 1 points Question 70 1. _____ involves doing whatever you can to make sure the positive risk happens. Answer Risk exploitation Risk sharing Risk acceptance Risk enhancement a. b. c. d. 1 points Question 71 1. The primary output of the planning cost management process is a change request. Answer True False 1 points Question 72 1. According to Herzberg, which of the following is a motivational factor? Answer Training Health benefits Salary Recognition a. b. c. d. 1 points Question 73 1. _____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance. Answer Developing the project team Acquiring the project team Developing the human resource plan Managing the project team a. b. c. d. 1 points Question 74 1. _____ involves choosing part of a population of interest for inspection. Answer Statistical sampling Fitness for use System testing Conformance a. b. c. d. 1 points Question 75 1. _____ helps develop an accurate projection of a projects financial expenses and benefits. Answer Life cycle costing Critical path analysis Crashing Fast tracking a. b. c. d. 1 points Question 76 1. A cost management plan can include organizational procedures links, control thresholds, and process descriptions. Answer True False 1 points Question 77 1. An FP-EPA contract carries the least risk for a supplier. Answer True False 1 points Question 78 1. The process of choosing suppliers or sellers is known as _____. Answer source selection a change order a bid WBS a. b. c. d. 1 points Question 79 1. Which of the following is true of tangible costs? Answer They cannot be calculated in monetary terms. They can be easily measured. They are difficult to quantify. Their examples include goodwill and prestige. a. b. c. d. 1 points Question 80 1. _____ involves building individual and group skills to enhance project performance. Answer Managing the project team Acquiring the project team Developing the project team Developing the human resource plan a. b. c. d. 1 points Question 81 1. _____ involves shifting the consequence of a risk and responsibility for its management to a third party. Answer Risk transference Risk acceptance Risk avoidance Risk mitigation a. b. c. d. 1 points Question 82 1. Project managers must conduct cash flow analysis to determine net present value. Answer True False 1 points Question 83 1. Soles is a footwear company which has recently set up its store in Ambrosia. To manufacture its products, Soles incurs a range of different costs. Which of the following would be an example of an indirect cost? Answer a. Cost of machines to produce shoes b. Salary paid to factory workers c. Cost of leather used to manufacture shoes d. Electricity used to run its factories 1 points Question 84 1. _____ are predefined actions that the project team will take if an identified risk event occurs. Answer Contingency plans Workarounds Management reserves Secondary risks a. b. c. d. 1 points Question 85 1. Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area. Answer quality integration procurement human resources a. b. c. d. 1 points Question 86 1. A _____ person achieves a balance between risk and payoff. Answer risk-seeking risk-averse risk-neutral risk-fearing a. b. c. d. 1 points Question 87 1. A risk-seeking person prefers outcomes that are more uncertain and is often willing to pay a penalty to take risks. Answer True False 1 points Question 88 1. a. b. c. d. Schedule variance is: Answer the earned value minus the planned value. the planned value plus the earned value. the planned value plus the rate of performance. the earned value minus the actual cost. 1 points Question 89 1. A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible. Answer integration test system test unit test user acceptance test a. b. c. d. 1 points Question 90 1. Buyers absorb lesser risk with cost-reimbursable contracts than they do with fixed-price contracts. Answer True False 1 points Question 91 1. If the cost estimate for a project is a basis for contract awards and performance reporting, it should be a(n) _____ estimate and as accurate as possible. Answer definitive rough order of magnitude budgetary analogous a. b. c. d. 1 points Question 92 1. The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates. Answer managing the project team human resource planning acquiring the project team developing the project team a. b. c. d. 1 points Question 93 1. a. b. c. d. 1 points A shortage of qualified personnel is one of the main reason that companies outsource. A project may require experts in a particular field for several months and planning for this procurement ensures that the needed services will be available for the project. Which of the following benefits does this characteristic of outsourcing provide an organization? Answer Reduces focus on its core business Increases control over all aspects of projects that suppliers carry out Provides access to specific skills Reduces dependency on suppliers Question 94 1. _____ refers to matching certain behaviors of the other person. Answer Rapport Synergy Mirroring Empathic listening a. b. c. d. 1 points Question 95 1. DeMarco and Listers study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary. Answer True False 1 points Question 96 1. _____ is a cost that relates to all errors not detected and not corrected before delivery to the customer. Answer Appraisal cost Prevention cost External failure cost Internal failure cost a. b. c. d. 1 points Question 97 1. A(n) _____ is a document used to solicit proposals from prospective suppliers. Answer RFP WBS RFQ SOW a. b. c. d. 1 points Question 98 1. Integration testing involves testing of each individual component to ensure that it is as defect-free as possible. Answer True False 1 points Question 99 1. Recognizing an employee as the Star Performer of the Month would be satisfying the _____ need of the Maslows hierarchy of needs. Answer a. esteem b. self-actualization c. safety d. physiological 1 points Question 100 1. If an important supplier goes out of business, management reserves can be set aside to cover the resulting costs. Answer True False 1 points Question 101 1. Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives. Answer True False 1 points Question 102 1. _____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization. Answer Prototyping Mind mapping Systems thinking Benchmarking a. b. c. d. 1 points Question 103 1. _____ are/is a qualitative risk analysis tool that maintains an awareness of risks throughout the life of a project in addition to identifying risks. Answer SharePoint portal Probability/impact matrices or charts Top Ten Risk Item Tracking Expectations management matrix a. b. c. d. 1 points Question 104 1. Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above. Answer True False 1 points Question 105 1. _____ correct(s) or prevent(s) further quality problems based on quality control measurements. Answer a. Rework b. Process adjustments c. Acceptance decisions d. Decomposition 1 points Question 106 1. _____ involves prioritizing risks based on their probability and impact of occurrence. Answer Planning risk responses Identifying risks Performing quantitative risk analysis Performing qualitative risk analysis a. b. c. d. 1 points Question 107 1. In unit pricing, the total value of the contract is a function of the quantities needed to complete the work. Answer True False 1 points Question 108 1. A _____ is a technique used to show the effects of changing one or more variables on an outcome. Answer decision tree sensitivity analysis systems analysis Monte Carlo analysis a. b. c. d. 1 points Question 109 1. _____ is based on an individuals personal charisma. Answer Coercive power Legitimate power Referent power Reward power a. b. c. d. 1 points Question 110 1. In the MBTI, the _____ dimension relates to the manner in which you gather information. Answer Judgment/Perception Thinking/Feeling Extrovert/Introvert Sensation/Intuition a. b. c. d. 1 points Question 111 1. In project procurement management, the process of _____ involves determining what to procure, when, and how. Answer conducting procurements closing procurements planning procurement management controlling procurements a. b. c. d. 1 points Question 112 1. _____ is best known for developing Theory X and Theory Y. Answer David McClelland Frederick Herzberg Abraham Maslow Douglas McGregor a. b. c. d. 1 points Question 113 1. Project procurement management consists primarily of two processes: assessing procurements and controlling procurements. Answer True False 1 points Question 114 1. Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management. Answer controlling quality planning quality management quality certification performing quality assurance a. b. c. d. 1 points Question 115 1. Spreadsheets are a common tool for cost estimating, cost budgeting, and cost control. Answer True False 1 points Question 116 1. a. b. c. d. After planning for procurement management, which of the following does the next process involve? Answer Developing procurement statements of work Sending appropriate documentation to potential sellers Using expert judgement in planning purchases and acquisitions Determining the evaluation criteria for the contract award 1 points Question 117 1. The risk register can be created with a simple Microsoft Word or Excel file. Answer True False 1 points Question 118 1. _____ involves deciding how to approach and plan the risk management activities for the project. Answer Identifying risks Planning risk management Performing qualitative risk analysis Performing quantitative risk analysis a. b. c. d. 1 points Question 119 1. Estimates should become more accurate as time progresses. Answer True False 1 points Question 120 1. In a bottom-up estimate, the size of the individual work items is one of the factors that drives the accuracy of the estimates. Answer True False 1 points Question 121 1. According to Lencioni, which of the following qualities is present in organizations that succeed? Answer Teamwork Autonomy Commitment Accountability a. b. c. d. 1 points Question 122 1. _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. Answer Douglas McGregor Abraham Maslow David McClelland Frederick Herzberg a. b. c. d. 1 points Question 123 1. The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance. Answer True False 1 points Question 124 1. A(n) _____ is a column chart that shows the number of resources assigned to a project over time. Answer organizational breakdown structure responsibility assignment matrix resource histogram RACI charts a. b. c. d. 1 points Question 125 1. Procurement audits are often done during contract closure to identify lessons learned in the entire procurement process. Answer True False 1 points Question 126 1. According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders. Answer authority self-actualization achievement expertise a. b. c. d. 1 points Question 127 1. _____ is a technique that helps identify which variables have the most influence on the overall outcome of a process. Answer Design of experiments Activity-on-arrow Crashing Backward pass a. b. c. d. 1 points Question 128 1. A staffing management plan describes when and how people will be added to and taken off the project team. Answer True False 1 points Question 129 1. The process of controlling costs primarily involves: Answer determining the policies for project costs. finalising the procedures for project costs. managing changes to the project budget. determining a basis for estimates. a. b. c. d. 1 points Question 130 1. _____ means the projects processes and products meet written specifications. Answer Conformance to requirements Benchmarking Project feasibility Fitness for use a. b. c. d. 1 points Question 131 1. Reviewing performance records reduces the risk of selecting a supplier with a poor track record. Answer True False 1 points Question 132 1. Project managers are ultimately responsible for quality management on their projects. Answer True False 1 points Question 133 1. _____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations. Answer Rework An acceptance decision Validation A process adjustment a. b. c. d. 1 points Question 134 1. The psychology literature shows that individuals, working alone, produce fewer ideas than the same individuals produce through brainstorming in small, face-to-face groups. Answer True False 1 points Question 135 1. _____ involves using incentives to induce people to do things. Answer a. Referent power b. Legitimate power c. Reward power d. Coercive power 1 points Question 136 1. Work performance information and cost forecasts are main outputs of the _____ process. Answer cost pricing cost estimating cost control cost budgeting a. b. c. d. 1 points Question 137 1. Psychologist David Merril describes _____ as reactive and task-oriented. Answer Expressives Amiables Analyticals Drivers a. b. c. d. 1 points Question 138 1. An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram. Answer analyze measure define improve a. b. c. d. 1 points Question 139 1. A(n) _____ is any instance where the product or service fails to meet customer requirements. Answer variance deliverable defect yield a. b. c. d. 1 points Question 140 1. Contingency plans are predefined actions that the project team will take if an identified risk event occurs. Answer True False 1 points Question 141 1. A _____ estimate is used for making many purchasing decisions for which accurate estimates are required and for estimating final project costs. Answer budgetary final definitive rough order of magnitude a. b. c. d. 1 points Question 142 1. _____ is a method for determining the estimated annual costs and benefits for a project. Answer Present value analysis Critical path analysis Cash flow analysis Requirements analysis a. b. c. d. 1 points Question 143 1. Resource results leveling in fewer problems for project personnel and accounting departments. Answer True False 1 points Question 144 1. The highest level of needs in Maslows structure is referred to as a _____ need. Answer deficiency physiological growth safety a. b. c. d. 1 points Question 145 1. According to Thamhain and Wilemon, _____ is the ability to improve a workers position. Answer expertise promotion penalty assignment a. b. c. d. 1 points Question 146 1. _____ analysis simulates a models outcome many times to provide a statistical distribution of the calculated results. Answer a. NPV b. Monte Carlo c. Systems d. Sensitivity 1 points Question 147 1. In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate. Answer forming norming performing storming a. b. c. d. 1 points Question 148 1. A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS. Answer True False 1 points Question 149 1. _____ involves eliminating a specific threat, usually by eliminating its causes. Answer Risk avoidance Risk mitigation Risk acceptance Risk transference a. b. c. d. 1 points Question 150 1. Which of the following is true of contingency reserves? Answer They allow for future situations that can be partially planned for. They are not included in a cost baseline. They are also known as unknown unknowns. They allow for dollar amounts to be used to cover existing, fixed costs. a. b. c. d. 1 points Question 151 1. According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present. Answer True False 1 points Question 152 1. The _____ lists the relative probability of a risk occurring and the relative impact of the risk occurring. Answer requirements traceability matrix probability/impact matrix expectations management matrix Top Ten Risk Item Tracking chart a. b. c. d. 1 points Question 153 1. Unknown risks can be managed proactively. Answer True False 1 points Question 154 1. _____ are those costs that are difficult to measure in monetary terms. Answer Tangible costs Direct costs Intangible costs Fixed costs a. b. c. d. 1 points Question 155 1. IT project managers must be able to present and discuss project information both in financial and technical terms. Answer True False 1 points Question 156 1. Variances are calculated by subtracting the actual cost from _____. Answer rate of performance earned value schedule variance planned value a. b. c. d. 1 points Question 157 1. The budget is one of the three values of earned value management and is also known as _____. Answer indirect cost earned value actual cost planned value a. b. c. d. 1 points Question 158 1. Those who are _____ have a higher tolerance for risk, and their satisfaction increases when more payoff is at stake. Answer risk-indifferent risk-averse risk-neutral risk-seeking a. b. c. d. 1 points Question 159 1. A _____ is a standard of measurement in quality management. Answer milestone metric merge matrix a. b. c. d. 1 points Question 160 1. The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems. Answer six 9s of quality rule seven run rule Six Sigma rule ISO 9000 a. b. c. d. 1 points Question 161 1. In an earned value chart, when the actual cost line is right on or above the earned value line, it indicates that costs are less than planned. Answer True False 1 points Question 162 1. Microsoft Project 2010 does not lend itself to project human resource management. Answer True False 1 points Question 163 1. Outsourcing to provide extra workers during periods of peak workloads can be much more economical than trying to fill entire projects with internal resources. Which of the following advantages does this characteristic of outsourcing provide organizations? Answer a. Helps avoid any form of dependency on suppliers b. Offers control over all aspects of projects that suppliers carry out c. Provides a company flexibility in staffing d. Shifts accountability from external suppliers to internal staff 1 points Question 164 1. A(n) _____ represents decision problems by displaying essential elements, including decisions, uncertainties, causality, and objectives, and how they influence each other. Answer influence diagram work breakdown structure process flow chart risk breakdown structure a. b. c. d. 1 points Question 165 1. Risk registers and stakeholder registers are outputs of the planning procurement process. Answer True False 1 points Question 166 1. The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. Answer quality planning quality certification quality assurance quality control a. b. c. d. 1 points Question 167 1. _____ involves assigning the needed personnel to work on the project. Answer Managing the project team Developing the project team Acquiring the project team Planning human resource management a. b. c. d. 1 points Question 168 1. _____ means that a product can be used as it was intended. Answer Free slack Conformance to requirements Critical chain scheduling Fitness for use a. b. c. d. 1 points Question 169 1. The Microsoft Solution Framework (MSF) includes a risk management model that includes developing and monitoring a top-ten master list of risks. Answer True False 1 points Question 170 1. All contracts should include specific clauses that take into account issues unique to the project. Answer True False 1 points Question 171 1. Which of the following is true of earned value? Answer It is an estimate of the value of the physical work actually completed. It is the actual cost plus the planned cost. It is based solely on the total cost estimate to be spent on an activity. It is also known as the planned value. a. b. c. d. 1 points Question 172 1. Performing quality assurance is a subprocess of the _____ process of project quality management. Answer closing executing initiating monitoring and controlling a. b. c. d. 1 points Question 173 1. _____ risks refer to those that are direct results of implementing risk responses. Answer Secondary Primary Architectural Residual a. b. c. d. 1 points Question 174 1. Which of the following is true of lump-sum contracts? Answer They consist of a fee based on the satisfaction of subjective performance criteria. They involve a fixed total price for a well-defined product or service. They are also known as cost-reimbursable contracts. They incur a high degree of risk for the buyer. a. b. c. d. 1 points Question 175 1. Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position. Answer True False 1 points Question 176 1. _____ addresses how well a product or service performs the customers intended use. Answer Performance Reliability Maintainability Functionality a. b. c. d. 1 points Question 177 1. In project procurement management, a main output of the controlling process is a source selection criteria. Answer True False 1 points Question 178 1. _____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization. Answer ASQ ISO 9000 Seven run rule Six Sigma a. b. c. d. 1 points Question 179 1. The Delphi technique is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events. Answer True False 1 points Question 180 1. In which of the following contracts does the buyer pay the supplier for allowable performance costs along with a predetermined percentage based on total costs? Answer CPAF CPPC FPIF CPIF a. b. c. d. 1 points Question 181 1. Which of the following is an output of the process of controlling costs? Answer Cost forecasts Scope baselines Basis of estimates Project funding requirements a. b. c. d. 1 points Question 182 1. _____ is a fact-finding technique that can be used for collecting information in face-to-face, phone, e-mail, or instant-messaging discussions. Answer Brainstorming Monte Carlo analysis Interviewing The Delphi technique a. b. c. d. 1 points Question 183 1. _____ are unplanned responses to risk events used when project teams do not have contingency plans in place. Answer Contingency plans Workarounds Fallback plans Triggers a. b. c. d. 1 points Question 184 1. _____ addresses the ease of performing maintenance on a product. Answer Functionality Maintainability Performance Reliability a. b. c. d. 1 points Question 185 1. The first step in the framework for defining and assigning work is _____. Answer breaking down the work into manageable elements defining how the work will be accomplished assigning work responsibilities finalizing the project requirements a. b. c. d. 1 points Question 186 1. A probability/impact matrix or chart lists the relative probability of a risk occurring on one side of a matrix or axis on a chart and the relative impact of the risk occurring on the other. Answer True False 1 points Question 187 1. Which of the following is true of bottom-up estimates? Answer They are time-intensive and expensive to develop. They are also known as parametric estimating. They are based on the actual cost of a previous, similar project. They are most accurate when they involve large, extensive work items. a. b. c. d. 1 points Question 188 1. Legitimate power involves using personal knowledge and expertise to get people to change their behavior. Answer True False 1 points Question 189 1. The Monte Carlo analysis can predict the probability of finishing by a certain date or the probability that the cost will be equal to or less than a certain value. Answer True False 1 points Question 190 1. _____ is the ability of a product or service to perform as expected under normal conditions. Answer Reliability Maintainability Functionality Performance a. b. c. d. 1 points Question 191 1. The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement. Answer True False 1 points Question 192 1. Products that are accepted by project stakeholders are considered to be validated deliverables. Answer True False 1 points Question 193 1. Six Sigmas target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities. Answer 34 13.4 3.4 1.34 a. b. c. d. 1 points Question 194 1. The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs. Answer True False 1 points Question 195 1. Identified risks may not materialize, or their probabilities of occurrence or loss may diminish. Answer True False 1 points Question 196 1. In project procurement management, which of the following is an output of the executing process? Answer Resource calendars Source selection criteria Make-or-buy decisions Statements of work a. b. c. d. 1 points Question 197 1. The last step in project risk management is deciding how to address this knowledge area for a particular project by performing risk management planning. Answer True False 1 points Question 198 1. Gantt charts cannot be used to aid project quality management. Answer True False 1 points Question 199 1. According to McClellands acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy. Answer a. achievement b. advancement c. power d. affiliation 1 points Question 200 1. The quality assurance process involves taking responsibility for quality throughout the projects life cycle. Answer True False 1 points Question 201 1. Indirect costs are: Answer directly related to performing the project. those that can be easily controlled by managers. not directly related to the products or services of a project. those that cannot be allocated to projects. a. b. c. d. 1 points Question 202 1. A(n) _____ contract carries the least risk for suppliers. Answer FFP CPAF CPPC FP-EPA a. b. c. d. 1 points Question 203 1. _____ is the degree to which a system performs its intended function. Answer Functionality Validity Maintainability Reliability a. b. c. d. 1 points Question 204 1. Contingency reserves are also known as unknown unknowns. Answer True False 1 points Question 205 1. The formulas for variances and indexes start with EV, the earned value. Answer True False 1 points Question 206 1. According to Blake and Mouton, project managers who use the _____ method use a give-and takeapproach to resolving conflicts. Answer forcing smoothing compromise confrontation a. b. c. d. 1 points Question 207 1. Customer requirements are an important aspect of the quality planning process. Answer True False 1 points Question 208 1. A single contract can include all three categories of contracts. Answer True False 1 points Question 209 1. Which of the following processes of project procurement management involves managing relationships with sellers, monitoring contract performance, and making changes as needed? Answer Controlling procurements Settling contracts Deciding on the services to procure Closing procurements a. b. c. d. 1 points Question 210 1. ____ is an independent test performed by end users prior to accepting the delivered system. Answer System testing Integration testing Unit testing User acceptance testing a. b. c. d. 1 points Question 211 1. Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility. Answer a. Theory Z b. Theory X c. Theory Y d. Theory K 1 points Question 212 1. Suppliers are those organizations or individuals who provide procurement services. Answer True False 1 points Question 213 1. Performing qualitative and quantitative risk analyses are subprocesses of the _____ process of project risk management. Answer planning monitoring and controlling executing closing a. b. c. d. 1 points Question 214 1. Newtech Inc. hires John for the position of a software programmer to work on their new project. Salary paid to John by Newtech Inc. would be an example of _____ costs. Answer direct indirect sunk intangible a. b. c. d. 1 points Question 215 1. Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. Answer measure improve define analyze a. b. c. d. 1 points Question 216 1. If cost variance is a positive number, it means that performing the work costs more than planned. Answer True False 1 points Question 217 1. Top Ten Risk Item Tracking is a quantitative risk analysis tool. Answer True False 1 points Question 218 1. a. b. c. d. One of Jurans ten steps to quality improvement states that: Answer an organization should minimize top management involvement in the achievement of individual employee goals. an organization should entrust improvement to individual employees rather than appointing teams or facilitators. an organization should build awareness of the need and opportunity for improvement. an organization should avoid keeping score in order to achieve an overall atmosphere of quality improvement. 1 points Question 219 1. _____ involves monitoring identified and residual risks, identifying new risks, carrying out risk response plans, and evaluating the effectiveness of risk strategies throughout the life of the project. Answer Performing quantitative risk analysis Performing qualitative risk analysis Controlling risk Planning risk responses a. b. c. d. 1 points Question 220 1. While outsourcing, organizations should protect strategic information because it can become vulnerable in the hands of suppliers. Answer True False 1 points Question 221 1. In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process. Answer norming performing storming forming a. b. c. d. 1 points Question 222 1. In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs. Answer True False 1 points Question 223 1. Determining the budget involves allocating the project cost estimate to individual work items over time. Answer True False 1 points Question 224 1. The fee in a CPFF contract constantly varies even when the scope of a contract remains the same. Answer True False 1 points Question 225 1. Risk events refer to specific, certain events that may occur to the detriment or enhancement of the project. Answer True False 1 points Question 226 1. A key factor in evaluating bids, particularly for projects involving information technology, is the past performance record of the bidder. Answer True False 1 points Question 227 1. Reliability is the ability of a product or service to perform as expected under deviant conditions. Answer True False 1 points Question 228 1. The first step in project procurement management is: Answer closing procurement management. planning procurement management. conducting procurements. controlling procurements. a. b. c. d. 1 points Question 229 1. A schedule performance index of one means that the project is on schedule. Answer True False 1 points Question 230 1. Which of the following involves developing an approximation of the costs of resources needed to complete a project? Answer Controlling costs Determining the budget Finalising the cost baseline Estimating costs a. b. c. d. 1 points Question 231 1. Which of the following is true of analogous estimates? Answer They use project characteristics in a mathematical model to estimate project costs. They are most reliable when previous projects are similar in fact with current projects. They are the only technique which do not require expert judgement. Their main disadvantage is that they cost more than other techniques. a. b. c. d. 1 points Question 232 1. Maslows hierarchy of needs states that peoples behaviors are guided or motivated by a sequence of needs. Answer True False 1 points Question 233 1. In project procurement management, an output of the _____ monitoring and controlling process. Answer Change requests Make-or-buy decisions Selected sellers Resource calendars a. b. c. d. 1 points Question 234 1. Analogous estimates are the most accurate technique to estimate costs. Answer True False 1 points Question 235 1. Indirect costs are those costs can be traced back to a project in a cost-effective way. Answer True False 1 points Question 236 1. The _____ is a description of the work required for a procurement. Answer a. RFQ b. RFP c. SOW d. WBS 1 points Question 237 1. One of the main outputs of the _____ process is a cost baseline. Answer cost budgeting cost planning cost controlling cost estimating a. b. c. d. 1 points Question 238 1. Make-or-buy analysis involves comparing the internal costs of providing a product with the cost of outsourcing. Answer True False 1 points Question 239 1. In a(n) _____ contract, the buyer pays the supplier for allowable performance costs along with a predetermined fee and an incentive bonus. Answer CPPC CPIF FPIF FFP a. b. c. d. 1 points Question 240 1. Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management. Answer initiating executing closing monitoring and controlling a. b. c. d. 1 points Question 241 1. Analogous estimates are called activity-based costing. Answer True False 1 points Question 242 1. If the cost performance index (CPI) is less than 100 percent, the project is under budget. Answer True False 1 points Question 243 1. According to Covey, project managers must use a win/lose approach in making decisions. Answer True False 1 points Question 244 1. Testing as a stage is important only at the end of an information technology product development. Answer True False 1 points Question 245 1. Overrun is the additional percentage amount by which estimates exceed actual costs. Answer True False 1 points Question 246 1. a. b. c. d. Which of the following is one of Demings 14 Points for Management? Answer Award business based on price tag alone rather than on other considerations. An organization should increase dependence on inspection to achieve quality. Minimize total cost by working with multiple suppliers rather than a single supplier. Eliminate the annual rating or merit system. 1 points Question 247 1. _____ uses project characteristics in a mathematical model to estimate project costs. Answer Analogous estimating Bottom-up estimating Rough order of magnitude estimating Parametric estimating a. b. c. d. 1 points Question 248 1. a. b. c. d. _____ involves allocating the overall cost estimate to individual work items to establish a baseline for measuring performance. Answer Estimating costs Finalising policies for project costs Controlling costs Determining the budget 1 points Question 249 1. Outsourcing suppliers can often provide economies of scale, especially for hardware and software, that may not be available to the client alone. Which of the following benefits does this offer an organization? Answer Reduction in fixed and recurrent costs Increased flexibility Access to specific skills Increased accountability a. b. c. d. 1 points Question 250 1. Brainstorming is a systematic, interactive forecasting procedure based on independent and anonymous input regarding future events. Answer True False 1 points Question 251 1. Good Earth, a company manufacturing packaged food products, sets up its stores in Baltonia. However, a year later, the company closes the store down due to high operating costs. In such a scenario, the money spent in paying for the rent of the store in Baltonia would be an example of _____ costs. Answer recurring direct sunk intangible a. b. c. d. 1 points Question 252 1. _____ involves reducing the impact of a risk event by reducing the probability of its occurrence. Answer Risk avoidance Risk mitigation Risk transference Risk acceptance a. b. c. d. 1 points Question 253 1. _____ involves determining which risks are likely to affect a project and documenting the characteristics of each. Answer Planning risk management Performing quantitative risk analysis Identifying risks Performing qualitative risk analysis a. b. c. d. 1 points Question 254 1. a. b. c. d. What is the first step in a Monte Carlo analysis? Answer Assess the range for the variables being considered. For each variable, such as the time estimate for a task, select a random value based on the probability distribution for the occurrence of the variable. Determine the probability distribution of each variable. Run a deterministic analysis or one pass through the model using the combination of values selected for each one of the variables. 1 points Question 255 1. A rough order of magnitude estimate can be referred to as a _____ estimate. Answer final definitive ballpark budgetary a. b. c. d. 1 points Question 256 1. One of the reasons why project cost estimates are inaccurate is because human beings are biased toward underestimation. Answer True False 1 points Question 257 1. In the Tuckman model, storming occurs when team members have different opinions for how the team should operate. Answer True False 1 points Question 258 1. Which of the following is most likely to be a reason for inaccuracies in information technology cost estimates? Answer a. Estimates take a long time to be worked out. b. People lack estimating experience. c. Human beings are biased toward overestimation. d. Only software development provides the scope for estimates to be accurate. 1 points Question 259 1. A budgetary estimate is the most accurate of the three types of estimates. Answer True False 1 points Question 260 1. The main goal of the _____ process is to produce a cost baseline for measuring project performance and project funding requirements. Answer cost controlling cost planning cost budgeting cost estimating a. b. c. d. 1 points Question 261 1. People who need institutional power or social power want to organize others to further the goals of the organization. Answer True False 1 points Question 262 1. Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates. Answer developing the project team managing the project team acquiring the project team planning the human resource plan a. b. c. d. 1 points Question 263 1. _____ involves taking steps to enhance opportunities and reduce threats to meeting project objectives. Answer Planning risk responses Performing qualitative risk analysis Controlling risk Performing quantitative risk analysis a. b. c. d. 1 points Question 264 1. Which of the following reserves allows for future situations that are unpredictable? Answer Known unknowns Cost baseline reserves Contingency reserves Management reserves a. b. c. d. 1 points Question 265 1. Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles. Answer True False 1 points Question 266 1. _____ refers to the amount of individual resources an existing schedule requires during specific time periods. Answer Resource histogram Resource leveling Resource logs Resource loading a. b. c. d. 1 points Question 267 1. A drawback of outsourcing is that: Answer it invariably results in an increase in both fixed and recurrent costs. it cannot increase accountability of suppliers through a written contract. it does not provide access to specific skills or technologies. it can make an organization become overly dependent on particular suppliers. a. b. c. d. 1 points Question 268 1. Which of the following is an input of the process of controlling costs? Answer Cost forecasts Scope baseline Change requests Work performance data a. b. c. d. 1 points Question 269 1. A negative schedule variance means that it took lesser than planned to perform the work. Answer True False 1 points Question 270 1. In project procurement management, the process of _____ involves obtaining seller responses, selecting sellers, and awarding contracts. Answer settling contracts planning procurement management closing procurements conducting procurements a. b. c. d. 1 points Question 271 1. _____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range. Answer Prevention cost Internal failure cost Appraisal cost External failure cost a. b. c. d. 1 points Question 272 1. Which of the following is true of the schedule performance index (SPI)? Answer It is the ratio of planned value to actual costs. It means that a project is ahead of schedule if SPI is lesser than one or hundred percent. It means that a project is behind schedule if an SPI is greater than one. It can be used to estimate the projected time to complete the project. a. b. c. d. 1 points Question 273 1. _____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes. Answer MTBI OPM3 CMMI SQFD a. b. c. d. 1 points Question 274 1. Identifying risks is a subprocess of the _____ process of project risk management. Answer closing planning monitoring and controlling executing a. b. c. d. 1 points Question 275 1. Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____. Answer configuration management weighted scoring model DMAIC use case modeling a. b. c. d. 1 points Question 276 1. The first step in project cost management is: Answer to control project costs and monitor cost performance. to plan how costs will be managed. to develop several estimates of costs for different types of resources. to allocate project cost estimates to individual material resources. a. b. c. d. 1 points Question 277 1. _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do. Answer Legitimate power Referent power Coercive power Reward power a. b. c. d. 1 points Save and Submit

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Managing StaffStudent nameCourseInstructorDateThe role of a health care manager may vary depending of the type of facility he or she works in.A manager may oversee one department, or he or she may work with others to oversee an entirefacility. Heal
Arizona Western College - CHEM - 151
Study GuideCHM-152Test 1, Spring, 2013Study Sheet for Test: O ne sideofonesheetofpaper(8 x11in)inyourownhandwriting.Startwithacleansheetofpaper.i.e.DonotprintthisStudyGuideandmakenotesonit.PeriodicTable(onesheetofpaper)withnotesisalsoallowed.Material
Arizona Western College - CHEM - 151
Study GuideCHM-152Test 4, Spring, 2013Material CoveredLectures:Acids/Bases(fro m slide27,TypesofA cid/BaseReactions),FreeEnergy&Ther m oche mistry,Electroche mistry(throslide19Example18.2plusslide30 CarBattery)Labs:Viscosity,pH,Fingerprints(notFinge
Arizona Western College - CHEM - 151
TITLE2TitleBegin the text of your paper by including the same title as the title on the cover page.The title should be centered on the page, using upper and lower case letters with no bolded fonts,no underlining, and no larger size fonts. Indent or 5
Arizona Western College - CHEM - 151
Homework AssignmentsCHM-152, Spring, 2013Homework for each chapter or PowerPoint lecture has two parts: Questions & tutorials in Mastering Chemistry Problems at the end of the chapter of the textbookThe grade for each assignment is calculated by addi
Arizona Western College - CHEM - 151
Study GuideCHM-152Test 3, Spring 2013As discussed in labs last week, all of the CHM-152 classes are being asked to participate in the CCLA exam during the week of March25. This is part of an NSF grant that we received a couple of years ago. The class