MGT 286 Test 1 Review
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MGT 286 Test 1 Review

Course Number: MGT 286, Spring 2013

College/University: Missouri State

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1. Writing Skills are a necessity in todays workplace. 2. Knowledge workers must be able to think critically, make decisions and communicate those decisions. 3. Noteworthy changes in todays dynamic workplace revolve around team-based projects, flattened management hierarchies, and global competition. 4. For communication to be successful, the receiver must understand the message as the sender intended. 5....

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Writing 1. Skills are a necessity in todays workplace. 2. Knowledge workers must be able to think critically, make decisions and communicate those decisions. 3. Noteworthy changes in todays dynamic workplace revolve around team-based projects, flattened management hierarchies, and global competition. 4. For communication to be successful, the receiver must understand the message as the sender intended. 5. Encoding: Converting an idea into words or gestures that convey meaning. Channels: Media that transmit messages (computer, telephone, letter) Decoding: translating the message from symbol form into meaning 6. Many businesses today are flattening their management hierarchies. This flattening means that employees at all levels need excellent communication skills. 7. The reasons that organizations form teams are that teams usually make better decisions, respond faster, increase productivity, achieve greater buy-in, exhibit less resistance to change, improve employee morale, and result in less risk for individual members. 8. Virtual Team: use computer technology to tie together physically dispersed members in order to achieve a common goal Cross Functional: team made up of employees from production, planning, quality, tooling, design engineering, and information systems (team from different sections of the company) 9. Forming: Get to know each other, discuss topics and who will contribute certain skills Storming: define roles and responsibilities, decide how to reach goals, leader should relieve tensions Norming: tension subsides, roles are clarified and information flows among team members Performing: establish routine, develop loyalty, and willingness to solve problems. fights. Many Clean dont get to this step 10. The most effective groups have members who are willing to establish rules and abide by those rules 11. Which of the following statements about conflict is most accurate? Conflict is a normal part of every workplace and every team. 12. Majority: vote but majority wins Consensus: Discussion continues until all members have aired their opinions and agrees. Minority: subcommittee investigates and makes a recommendation for action (when groups cant get together) Averaging: bargain and negotiate to reach a middle position and compromise Authority rule with decision: leader listens to team but still makes a decision themselves. 13. William has agreed to be a team leader in his organization. Ethically, he must do his best, behave with the groups good in mind, be committed to fair play, expect to give and receive a fair hearing, and be willing to model appropriate team behavior. 14. Which of the following statements about the global economy is most accurate? Many corporations have formed multinational alliances to help them better compete in the global economy. 15. Major factors in globalization include maturing local markets, free trade agreements, new transportation technologies, and what other important factor? New information technologies 16. Persons from many cultures are moving to countries promising to fulfill their dreams. For generations the two most popular destinations have been the United States and Canada. 17. Select the most accurate statement about culture. Culture can be both visible and invisible. 18. A generalization that is not fixed and rigid when it is used to describe cultures is called a prototype.

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