Turner_N_How_Can_I_Help?_Wk1
6 Pages

Turner_N_How_Can_I_Help?_Wk1

Course Number: BUS 2300, Fall 2013

College/University: Harrison College

Word Count: 1125

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Running head: HOW CAN I HELP? 1 How Can I Help? Nickalous R. Turner Harrison College Business Office Procedures Claudia McPhail September 30, 2012 2HOW CAN I HELP? How Can I Help? In this paper, I am to consider that I am Pastor Helmut Riegs administrative assistant at Grace Lutheran Church. An elderly neighbor, Lester Beddinghaus, has called to complain that trees on church property are shedding leaves onto...

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head: Running HOW CAN I HELP? 1 How Can I Help? Nickalous R. Turner Harrison College Business Office Procedures Claudia McPhail September 30, 2012 2HOW CAN I HELP? How Can I Help? In this paper, I am to consider that I am Pastor Helmut Riegs administrative assistant at Grace Lutheran Church. An elderly neighbor, Lester Beddinghaus, has called to complain that trees on church property are shedding leaves onto his lawn. He wants the church to rake the leaves so he will not have to pay his lawn service to do it. Pastor Rieg has told me that the church is under no legal obligation to remove the leaves, but he would like to find a way to resolve the problem. Meanwhile, Mr. Beddinghaus has called me three times to complain about the leaves. I have assured him that I am working on a solution, but he seems to be lonely and in need of someone to listen. I am to discuss how I might be able to help in this situation, explain how I can listen to his concerns without letting him take too much of my time, explain how I can gracefully end a telephone conversation in which Mr. Beddinghaus goes on and on, and lastly, how I can discourage Mr. Beddinghaus from calling so often. As an administrative professional, I carry a great deal of obligations and responsibilities in the role of support for the organization and members I provide for. Some of the typical responsibilities I have are to relieve management of administrative detail, coordinate workflow, compose correspondence and reports, maintain the supervisors calendar, arrange travel, recruit, hire, and supervise secretarial or clerical staff as required, do internet research, meet and greet clients and visitors, coordinate and maintain records, set up and facilitate meetings and conferences, maintain and distribute weekly schedules, manage projects, answer the telephone, and perform general clerical duties such as faxing, mailing, and filing (Fulton-Calkins, Rankin, Shumack, 2011). In the above scenario concerning the Grace Lutheran Church, Lester Beddinghaus, and Pastor Helmut Rieg, I would be able to provide help by researching 3HOW CAN I HELP? potential possibilities of action to resolve the problem, create a brief summary of options or ideas and present it to Pastor Helmut Rieg allowing him some time to decide on what action he would like to take in the resolution of the complaint. After Pastor Rieg has decided on the action of resolution he would like to move forward with, I would be able to provide assistance in the execution of the actions through potential scheduling of the actions, communicating with Lester Beddinghaus and Pastor Helmut Rieg informing each of the actions being taken and the progress being made, and provide the final results and feedback from both parties to each other as necessary. As an administrative professional, I interact with many people each day, in person, by e-mail, and on the telephone. It is a required to treat supervisors, coworkers, and customers with courtesy, respect, and consideration (Fulton-Calkins, Rankin, Shumack, 2011). It is important to understand the requirement of efficient communication through conversations, e-mails in which ideas are exchanged, questions, answered, and decisions made as well as being able to express thoughts and ideas effectively when speaking and writing, and asking questions. It is also equally important to understand the requirement of needing to listen attentively ensuring the of understanding what others are saying as well as their attitudes and intentions. As far as fulfilling the issue with Mr. Beddinghaus being lonely, having to enter lengthy telephone conversations with him over the matter, and discouraging him from calling so often I could help by not only listening to him some, but furthering the mission of Grace Lutheran Church and offering him the opportunity to attend service. This would provide Mr. Beddinghaus the opportunity to fulfill the loneliness he potentially faces by providing him with or at least suggesting the benefits with fellowship with others. As an 4HOW CAN I HELP? administrative professional, I am usually the first line of communication with stakeholders and it is partly my job requirement to further the mission of the organization I support. In regards to dealing with the multiple telephone calls regarding his issue of the leaves, I would be able to reduce the conversations, by genuinely listening to Mr. Beddinghaus and offering to notify him of the progress being made in the resolution of his issue. By being proactive in the situation, it gains the respect of the stakeholder, but also earns the respect of my superiors, gains stakeholder loyalty, and increases the overall reputation of the organization. In this paper, I have considered that I am Pastor Helmut Riegs administrative assistant at Grace Lutheran Church. An elderly neighbor, Lester Beddinghaus, has called to complain that trees on church property are shedding leaves onto his lawn. He wants the church to rake the leaves so he will not have to pay his lawn service to do it. Pastor Rieg has told me that the church is under no legal obligation to remove the leaves, but he would like to find a way to resolve the problem. Meanwhile, Mr. Beddinghaus has called me three times to complain about the leaves. I have assured him that I am working on a solution, but he seems to be lonely and in need of someone to listen. I have discussed how I could help in the situation by doing some research and presenting it to the Pastor for a decision, helping to execute the decision of the Pastor, and providing feedback to both parties as to the feedback from each other, to the progress being made concerning a resolution. I have also discussed how I can listen to Mr. Beddinghauss concerns without letting him take too much of my time as well as gracefully ending a telephone conversation in which Mr. Beddinghaus goes on and on by being proactive and providing him a means of notification informing him of the steps 5HOW CAN I HELP? being taken and the progress being made to resolve his complaint. With regards to Mr. Beddinghaus being lonely and needing someone to listen to him, I would be able to further the mission of my organization by offering him an opportunity to attend services and the opportunities to fellowship with other individuals. Being an administrative professional is awarding, however multifaceted in which you wear many hats in the organization. An administrative professional performs many different tasks all in which further the mission and the means of the organization in which the administrative professional supports. 6HOW CAN I HELP? References Fulton-Calkins, P., Rankin, D., & Shumack, K. (2011). The administrative professional, 14th edition: Technology & procedures. [Cengage Learnings eText Collection version]. Retrieved from http://www.coursesmart.com/9781133733058
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