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Topic 1 Perception, Emotions, Values Perceptions Does not equal reality What Influences Perception: 1. The Perceiver emotions, attitudes, personality, motives, experiences 2. The Target how loud, attractive/unattractive, moving 3. The Situation context of everything, location, day vs night time Perceptual Errors: Attribution Theory 1. Distinctiveness if behaviour is same across variety of situations = internal 2. Consensus if everyone would behave in the same way = external 3. Consistency the behaviour the same every time = internal -Selective Perception seeing what we want to see to make sense of the situation; angel with friends-Halo effect drawing a general impression based on one characteristic, Contrast effect reaction to one person put against another, Stereotyping judging based on group, prejudice dislike because of stereotype Personality = Stable, unchanging, consistent with how they react and interact with people Big 5 Personality Test: 1. Openness (incentive/curious vs consistent/cautious) 2. Conscientiousness (efficient/organized vs easy-going/careless) 3. Extraversion (outgoing/energetic vs shy/reserved) 4. Agreeableness (friendly/compassionate vs competitive/outspoken) 5. Neuroticism (sensitive/nervous vs secure/confident) Machiavellianism ends justifies means, Narcissism i love me, Type A get shit done, Type B relax Emotions = intense feelings directed at someone/something that come and go, Moods = less intense and lack stimulus + keep for longer Emotional Labour performing organizationally desired emotions e.g faking being nice Emotional dissonance inconsistencies with emotions they feel and emotions they show Surface acting hiding feelings to display what is required e.g boothgirls Deep acting convincing yourself to feel one way, worst one Emotional intelligence reduce stress, read situations, optimize environment Emotions vary between countries pride in U.S.A vs China Values = a specific mode of conduct or end state of existence is personally preferable than the other - Rokeachs Value Terminal Valuesdesirable end states, instrumental values ways to behave to reach end states. Hofstedes Framework for Assessing Cultures 1. Power Distance: high = accepting of how much power is distributed, comfortable with inequality 2. Individualism: high = prefer to act as individuals, low = collectivism, tight social framework 3. Masculinity vs Femininity: M = men should be this, female should be that. F = overlap 4. Uncertainty Avoidance: high = feels threatened by uncertain situations, need laws. South Africa 5. Long T = future, persistence, saving. Short T = tradition, past and present (asia) Shared Values = most positive work attitude, lower turnover, greater productivity Generational Differences: Elders(over 60): belief in authority, discipline, play by rules. Baby Boomers (1940-1960): spoiled, rejection of authority, environment + equality. Generation X Boomers (1940-1960): spoiled, rejection of authority, environment + equality.... View Full Document

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