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Definitions |
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Maturity high?
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Delegating
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High Context Cultures:
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Vs.
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functional conflict
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Moderately intense conflict.Constructive and stimulates people toward greater work efforts, cooperation, and creativity
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More OB Challenges
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Responding to GLOBALIZATION:
Organizations no longer constrained by NATIONAL BORDERS
Increased FOREIGN ASSIGNMENTS:
Transferred to op. division in another country.
>Manage a wrkforce w/ diff. needs
>Aspirations, attitudes are diff.
Working with ppl from DIFFERENT COUNTRIES
Overseeing Movement of jobs to COUNTRIES W/ LOW-COST LABOR
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competitive advantage
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efficiency, quality, innovation, responsiveness to customers
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Policy
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A guideline for making decisions
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entrepreneur
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initiates projects to capitalize opportunities
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sustain
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to carry out; execute; do:
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Stress
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Th insonscious preparation to flight or flee that a person experiences when faced with any demand
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power
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responsible for or control other people
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Culture
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shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people
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Cost-to-Cost
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Increase cost to one activity, decrease cost to another
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Team Building
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task oriented
team structure under stress may influence effectiveness
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what are other names for organizations
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business,company,inc.,association,corporation,firm
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3 COMMON COMMUNICATION NETWORKS
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1.CHAIN NETWORK2.WHEEL NETWORK3.ALL-CHANNEL
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Three managerial skills ...
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technical,
interpersonal,
conceptual
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Manager
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completes all four management function on regular basis and has authority over other jobs and people.
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Extrinsic motivation
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external factors, such as incentives, that motivate
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Internal validity
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credibility or truth to finding, measured what it was designed to measure
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civil law
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against another person or persons; can be either public or private law, can be environmental regulations
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variable budgets
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resources are varied in proportion with various levels of activities
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Efficiency
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Achieving goals with minimal waste of money, time, goods, and people.
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Sociocultural Dimension
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the dimension of the general environment representing the demographic characteristics, norms, customs, and values of the population within which the organization operates
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charismatic leadership
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something unique "je ne said quoi"
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5 Functions of Management
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1. Planning2. Organizing3. Controlling4. Commanding5. Coordinating
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emotional issues
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arising from feelings of anger, distrust, dislike, fear, and resentment, as well as personality clashes
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examples of financial resources
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profit,sales prices, salaries, expenses, investments
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One source that takes a fairly unbiased view of markets is the World Factbook published by the CIA
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TRUE-
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Conventional Level
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Considerations of society's laws and norms
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Is the ability to influence others' behavior?
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Power
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Role Negotiating
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The process through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, overload, or underload.
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practical reasoning
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______ - decision making strategy that looks at how people actually reach conclusions in everyday life
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indenture terms
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terms of agreement in a bond issue
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esteem needs
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desire for self-respect, a sense of personal achievement, and the recognition from others
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task oriented leadership style
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high or low situational control
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Which one of these today represents todays organizational trend?
More teamwork
Enhanced hierarchy
Specialized Responsibility
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More teamwork
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chief ethics officer
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a company executive who oversees ethics and legal compliance
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what are inducements(psychological contract)
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what employer gives to employee
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Theory Y
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1. Expenditures of physical and mental effort in work is as natural as play or rest2. Avg. human does not inherently dislike work3. Under proper circumstance the avg human wil not only accept responsibilty but will seek it out
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positive reinforcement
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Increases the frequency of a behavior through the contingent presentation of a pleasant consequence
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what is the focus of behavioral managment perspective
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employee behavior
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Misrepresentation- fraudulent
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Actual and punitive damages on one hand or recission on the other
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layers of organizational culture
basic underlying assumptions
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constitute organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior
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Aldefer's ERG Theory:
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Three basic needs that influence behavior......
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Henry Gantt
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Sought to improve systems through task scheduling innovation and the rewarding of innovation. Created Scheduling innovation which is most commonly used by managers. Bonus in wage is they did more than scheduled production
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unsecured bond
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bond backed only by the reputation of the issuer; also called a debenture bond
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GLOBE universally negative leader attributes
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1) loner2) asocial3) noncooperative4) irritable5) nonexplicit6) egocentric7) ruthless8) dictatorial
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Minifirms operating worldwide
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Small companies can get started more easilySmall companies can maneuver faster
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what are the three types of nonverbal communication
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images,setting,body language
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Decision-making process
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A set of eight steps that include identifying a problem, selecting an alternative, and evaluating the decision's effectiveness.
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what are the three forms of business
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sole proprietorship,partnership, corporation
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Reformation
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If there is an oral agreement of the parties and a mistake and writing it up (scrivener's error), court revises the contract to conform to the actual agreement.
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a tool that visually depicts the steps in a process, time, and the sequences of steps required to complete the entire project
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Gantt chart
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Type of product which is more than what the customer expects
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Augmented product
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Conflict Types
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Task - Relates to content and goals of work
Relationship - Interpersonal relationships
Process - How work gets done
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FTC control of product comparisons
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o Comparisons of products must be fair and accurate
o Federal trademark law
§ permits competitors to recover from companies that run misleading comparative ads
o Somewhat rewarding because plaintiffs can recover treble damages, the defendant company’s profits, and n some cases attorney fees
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Forces that create laws and regulations in a society.
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E. Political and legal forces
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3 Causes of Motivational Problems
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Disbelief in a relationship between effort and performance
Disbelief between performance and rewards
lack of desire for the rewards offered
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HOW TECHNOLOGY AFFECTS MANAGERIAL COMMUNICATION
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1.IMPROVED A MANAGER'S ABILITY TO MONITOR PERFORMANCE2.ALLOWED EMPLOYEES TO HAVE MORE COMPLETE INFORMATION TO MAKE DECISIONS3.PROVIDED EMPLOYEES OPPORTUNITIES TO COLLABORATE & SHARE INFORMATION
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what is the name for actions that are illegal but ethical?
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civil disobedience
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Performance Assessment and Improvement (PAI)
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a systematic method to evaluate the appropriateness and quality of services- utlizes interdisciplinary approach, cient-centered, organizational ethics, improved organizational performance, leadership and management are emphasized
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strength culture (successful short term but not sustainable)
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win at all costs, competitive culture, even within the organization,
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what is the cost arguement
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if a workplace is diverse, production is better. less absenteeism. less turnover
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concensus decision making consists of what..?
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-all parties should agree despite opinion
-unanimity is not real goal.
-veto
-do not remain silent
-dont group think (say ok to avoid conf)
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What elements must be established in an age discrimination case?
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- The elements in an age discrimination case are similar to those in other discrimination cases—simply substitute that the terminated employee was replaced with a younger employee
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victor franko- pos. att.
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the last of our human freedoms is to choose our attitude in any given circumstances
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*If done well- FUNCTIONAL (makes stronger)
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*If not done well- DYSFUNCTIONAL (not good)
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What combination of behaviors is actually the best in behavioral theory?
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- It depends upon the situation; there is no best way-contingency theory "it depends theory"
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What has the research revealed when the manager is taught to lead the out-group as well as the in-group?
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- The out-group performs just as well as the in-group
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What should employers do if they want the full right to search an employee's locked area?
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make a right to search policy, and get written consent
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