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Senior management usually spends the majority of their time on ________ plans. (tactical, contingency, strategic, operational)
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Strategic plans.
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When Capital One Financial utilized their extensive database to customize its credit card operation, the company was in the _________ phase of planning. (monitoring, implementation, decision making, vision)
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Implementation.
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Democratic leaders __________. (involve their subordinates in making decisions; let people know only what they need to know to do their job; are always the most effective leaders; leave all decisions to their subordinates)
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Involve their subordinates in making decisions.
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Jeff would like his firm divided up into work units representing finance, marketing, and production. This is known as _________ departmentalization. (product, geographic, functional, process)
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Functional.
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Decisions involving simple, common, frequently occurring problems for which solutions have already been determined are _________ decisions. (creative, standard, programmed, strategic)
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Programmed.
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What is the first step in the strategic planning process? (Create a mission statement; Monitor and adapt plans; Assess competitive position; Develop strategies for reaching objectives)
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Create a mission statement.
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Leticia is organizing the sales force for her wholesale office-supply business. She has decided to divide the sales force into three groups: one specializing in sales to schools, a second contacting government offices, and a third focusing on business cus
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Customer.
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Damien is working on a project where he needs to anticipate future events and conditions, as well as avoid costly mistakes. Damien is engaged in the ________ managerial function. (controlling, planning, organizing, directing)
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Planning.
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Which leadership style would allow sales personnel to participate in setting sales quotas? (free-rein, judgmental, democratic, autocratic)
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Democratic.
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Which level of management is responsible for developing detailed procedures in order to implement the firm's strategic plans? (staff, top, middle, supervisory)
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Middle management.
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Autocratic leaders ___________. (make decisions on their own, often without consulting others; believe in minimal supervision; are open-minded leaders; involve subordinates in making decisions)
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Make decisions on their own, often without consulting others.
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The process of dividing work activities into units is known as _________. (organizational management, programming structure, streamline management, departmentalization)
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Departmentalization.
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Generally, which type of manager needs vision the most? (supervisory, staff, middle, members of top management)
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Members of top management.
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Lupe's job duties include such tasks as deciding whether or not to introduce a new product or enter a new foreign market. Lupe is most likely a member of _________ management. (middle, top, supervisory, line)
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Top management.
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Luis is CEO of a new company that makes handheld computers. He is trying to decide between using the Windows Pocket PC operating system and the Palm operating system. Luis is __________. (creating a vision; developing a mission statement; making a nonp
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Making a nonprogrammed decision.
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Which of the four functions of management creates a well-designed road map of the actions needed to lead a company forward? (organizing, directing, controlling, planning)
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Planning.
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By using a(n) ___________, Starbucks addressed the threat of fluctuating consumer trends b offering a variety of beverages and merchandise beyond coffee. (mission statement, contingency plan, matrix, SWOT analysis)
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SWOT analysis.
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Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product. Rosetta is involved in the _________ managerial function. (planning, organizing, directing, controlling)
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Organizing.
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__________ planning is the most general and far-reaching type of planning. (tactical, strategic, contingency, operational)
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Strategic.
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The best style of leadership is _________. (democratic; dependent on employee feedback; dependent on the leader's base of power; free-rein)
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Dependent on the leader's base of power.
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By creating a needed flight schedule between St. Louis and Chicago, Southwest Airlines was using _______ planning to complete its goals. (contingency, strategic, operational, tactical)
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Tactical planning.
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The function of attracting, developing, and retaining enough qualified employees to perform the activities necessary to accomplish organizational objectives is part of _________. (human resource management, human asset accounting, management objectives,
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Human resource management.
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Marcus is responsible for guiding and motivating 10 other employees to accomplish various organizational objectives. Marcus handles the _______ managerial function. (planning, organizing, directing, controlling)
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Directing.
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Which of the following is an overall objective of the human resource management department? (Forecasting anticipated sales; Maximizing employee effectiveness in the organization; Determining sources of operating funds; Daily supervision of hourly employee
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Maximizing employee effectiveness in the organization.
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Learning the best practices of the top companies is an approached referred to as __________. (benchmarking, performance appraisal, orientation, management development)
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Benchmarking.
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Tate, president of Progressive Graphics, is highly respected for his ability to analyze and interpret trends in the rapidly changing graphics industry. Tate has effective _______ skills. (human relations, technical, conceptual, supervisory)
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Conceptual skills.
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Ian's company occasionally produces special products that require the cooperation of a variety of personnel from many departments in addition to the normal product lines. What form of organizational structure is best suited for this operation? (matrix,
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Matrix organization.
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The organizational structure based on a direct flow of authority from the top manager to subordinates is the _______ organization. (functional, line, matrix, line-and-staff)
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Line.
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________ planning involves choosing specific work targets and assigning employees and teams to carry out plans. (strategic, operational, contingency, tactical)
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Operational planning.
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Tactical planning is primarily the responsibility of ___________. (top managers, middle managers, supervisory managers, the CEO)
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Top managers.
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The three key elements present in an organization are _________. (Human interaction, employee grievance procedures, and structure; Goal-directed activities, structure, and human interaction; Human resources, financial resources, and innovation; Polices,
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Goal-directed activities, structure, and human interaction.
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Kiki strongly believes that college students need credit counseling, so she begins a not-for-profit organization devoted to this need. Kiki is exhibiting __________. (strategic planning, the organizing function of management, vision, strategic managemen
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Vision.
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First line managers interact continuously with members of the work team. Therefore, they must possess effective _______ skills. (conceptual, technical, visionary, human)
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Human skills.
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Nearly a week before Hurricane Katrina reached New Orleans, Wal-Mart began moving trucks and supplies into position, as specified in the company's _________ plan. (tactical, strategic, operational, contingency)
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Contingency plan.
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The set of relationships that indicates who gives directions to whom and who reports to whom is known as the _______. (hierarchy of organizational objectives; span of management; organization chart; chain of command)
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Chain of command.
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As someone moves up the managerial hierarchy, which skills become relatively less important? (technical, human, conceptual, supervisory)
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Technical skills.
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Procter & Gamble is subdivided by its different lines (such as food products, toiletries, and detergents). Procter & Gamble is departmentalized by ________. (process, customer, function, product)
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Product.
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Which of the following sources of candidates for job openings is relatively inexpensive and helps build employee moral? (executive search firms, current employees, public employment agencies, newspaper advertisements)
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Current employees.
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Marcus concentrates on providing resources his subordinates need, but leaves most decisions up to them. Marcus is a(n) _________ leader. (autocratic, free-rein, task-oriented, democratic)
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Free-rein.
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Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs. Jackie is considered a _______ manager. (staff, supervisory, mid-level, technical)
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Supervisory manager.
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Volunteers at the FBA decide to use an organizational structure in which authority and responsibility are jointly held by the enitre group rather than a single manager. These volunteers are using _________ organizational structure. (functional, matrix,
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Committee.
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ABC Corp. has established a discount schedule for large-volume clients. This _________ will allow managers to devote more time to complex issues. (Increased sales volume; Nonprogrammed decision; Increased profit margin; Programmed decision)
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Programmed decision.
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