12 Based on his 14 Points Deming is a strong proponent of 1 A inspection at the

12) Based on his 14 Points, Deming is a strong proponent of:1.A) inspection at the end of the production process.2.B) an increase in numerical quotas to boost productivity.3.C) looking for the cheapest supplier.4.D) training and knowledge.5.E) all of the above.Answer: D

13) PDCA, developed by Shewhart, stands for which of the following?

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14) PDCA is most often applied with regard to which aspect of TQM?

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4.D) benchmarking5.E) JITAnswer: C15) A Three Sigma program has how many defects per million?

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16) A Six Sigma program has how many defects per million?3.A) 3.44.B) 345.C) 10006.D) 6 times the standard deviation7.E) 2700Answer: A

17) A hospital benchmarked against a Ferrari racing team in an effort to:

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18) One of Britain's largest children's hospitals working with a Ferrari racing team isan example of:

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19) If 1 million passengers pass through the St. Louis Airport with checked baggageeach month, a successful Six Sigma program for baggage handling would result inhow many passengers with misplaced luggage?

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515.C) 346.D) 27007.E) 6 times the monthly standard deviation of passengersAnswer: A20) Suppose that a firm has historically been achieving "Three Sigma" quality. If thefirm later changes its quality management practices such that it begins to achieve "SixSigma" quality, which of the following phenomena will result?1.A) The average number of defects will be cut in half.2.B) The specification limits will be moved twice as far from the mean.3.C) The average number of defects will be cut by 99.9997%.4.D) The average number of defects will be cut by 99.87%.5.E) The average number of defects will be cut by 99.73%.Answer: D21) Total quality management emphasizes:1.A) the responsibility of the quality control staff to identify and solve allquality-related problems.2.B) a commitment to quality that goes beyond internal company issues tosuppliers and customers.3.C) a system where strong managers are the only decision makers.4.D) a process where mostly statisticians get involved.5.E) ISO 14000 certification.Answer: B22) A successful TQM program incorporates all EXCEPT which of the following?1.A) continuous improvement2.B) employee involvement3.C) benchmarking4.D) centralized decision-making authority5.E) JITAnswer: D23)Kaizenis a Japanese term meaning:1.A) a foolproof mechanism.

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