exam 3 guide

exam 3 guide - Chapter 9 Communication Understand the...

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Chapter 9 –Communication Understand the definition of Communication (p. 254) Understand the Communication Process and it parts (p. 255-256) The sender Encoding The message The channel Decoding The receiver Noise Feedback Understand the types of Interpersonal Communication (p. 257-260) Oral Communication Written Communication Nonverbal Communication Understand the Barriers to Effective Communications (p. 269-272) Filtering Selective Perceptions Information Overload Emotions Language Communication Apprehension
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Chapter 10     -Read over 10-4 the conflict techniques (understand these with examples) -What is the difference between distributive bargaining and Integrative?  Distributive- negotiation that seeks to divide up a fixed amount of resources: a win  lose situation. Integrative- negotiation that seeks one or more settlements that can create a win-win  situation -Define Conflict, give examples of conflict Traditional view- belief that all conflict is harmful and must be avoided Causes Poor communication Lack of openness  failure to respond to employee needs types functional- serve’s organization’s interests think of role of devil’s advocate dialectic- once one model is made, counterproposal also made and then both  debated. Then, one is adopted or they are integrated and monitored. 
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This note was uploaded on 04/09/2008 for the course SBE 111 taught by Professor Bob during the Spring '08 term at Arizona.

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exam 3 guide - Chapter 9 Communication Understand the...

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