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management notes exhibits

management notes exhibits - Chapter 1 Summary Who are...

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Chapter 1 Summary Who are managers? Managers coordinate and oversee the work of other people so that organizational goals can be accomplished - top managers - middle managers - first-line managers What is management? Coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively - efficiency – getting the most output form the least amount of input; doing things right - effectiveness – doing those work activities that help the organization reach its goals; doing the right things What do managers do? Functions - Planning – defining goals, establishing strategies, and developing plans - Organizing - arranging and structuring work - Leading – working with and through people - Controlling – evaluating whether things are going as planned Roles - interpersonal – figurehead, leader, liaison - informational – monitor, disseminator, spokesperson - decisional – entrepreneur, disturbance handler, resource allocator, negotiator Skills - technical, human, conceptual - importance of these skills varies depending on managerial level How is the manger’s job changing? - changes impacting manager’s job – changing technology, increased security threats, increased emphasis on ethics, increased competitiveness - importance of customers - importance of innovation What is an Organization? - deliberate arrangement of people to accomplish some specific purpose; organization are changing because the world around them is changing Why study Management? - universality of management – universal need for management - reality of work – either manage or be managed - challenges and rewards of being a manager
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Chapter 2 summary What does history tell us about management? - organized endeavors have existed for thousands of years - examples: pyramids and the arsenal of Venice - Two important historical events - Adam Smith’s Wealth of Nations - The Industrial Revolution What is scientific management? - using scientific method to find “one best way” to do a job - important contributors: Frederick W. Taylor (4 scientific principles; pig iron experiment); Frank and Lillian Gilbreth (time and motion study; therbligs) - still used today to improve efficiency What is the General Administrative Theory? Focuses on managers and what good management practice is Important contributors: Fayol (14 principles of management) and Max Weber (Bureaucracy) Still used today as part of many current management concepts What is Quantitative Approach? Using quantitative techniques to improve decision making; also known as Operations research and management science Involves application of stats, optimization models, info models, and computer Simulations Still used today, especially in planning and control What is the Behavioral Approach to management?
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