management chapter summaries test 3

management chapter summaries test 3 - Chapter 11 Summary I...

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Chapter 11 Summary I. What is communication a. The transfer and understanding of meaning b. Effective communication is when a transmitted thought or idea is received and understood by the receiver as it was intended by the sender; it doesn’t mean agreement with the transmitted thought or idea c. Communication encompasses both interpersonal and organizational II. What are the functions of communication a. Acts to control behavior b. Encourages motivation c. Provides a release to emotional expression of feelings and for fulfillment of social needs d. Provides information III. What does the interpersonal communication process involve a. A communication source or sender b. Message c. Encoding d. The channel e. Decoding f. Receiver g. Feedback h. Noise (any interfering disturbances) can occur at any point in the process IV. How can managers communicate interpersonally a. Variety of communication methods from which to choose b. Effectiveness and efficiency of each method varies c. Nonverbal communication (communication transmitted without words) also plays a role i. Body language ii. Verbal intonation V. Why does communication break down a. Filtering b. Emotions c. Information overload d. Selective perception e. Defensiveness f. Language g. Jargon h. National culture VI. How can managers overcome the barriers to communication a. Provide good feedback, simplify language, listen actively, constrain emotions, and watch nonverbal cues VII. How does communication flow in organizations a. Formal communication is communication that follows official chain of command and is needed to do one’s job b. Informal communication is communication that is not defined by organization’s structural hierarchy
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i. Flow 1. downward – used to inform, direct, coordinate, and evaluate employees 2. upward – used by employees to inform managers 3. lateral – used by employees on the same organizational level 4. diagonal – cuts across both work areas and organizational levels ii. networks 1. chain 2. wheel 3. all channel 4. grapevine – the informal organizational communication network VIII. How does information technology affect an organization a. Allows greater sharing of information and ease of information b. Can also lead to information overload i. Networked systems ii. Wireless systems IX. What are today’s major communication issues a. Managing communication in an internet world i. Legal and security issues ii. Lack of personal interaction b. Managing the organization’s knowledge resources c. Managing customer-service communication d. Politically correct communication
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Chapter 12 Summary I. Why is HRM important a. An important strategic tool that helps organization establish sustainable competitive advantage b. High performance work practices (lead to high individual and organizational performance) II. How does the external environment affect HRM a. Labor unions b. Governmental laws and regulations (especially affirmative action) c. Demographic trends III. How do organizations assess their HR needs
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This note was uploaded on 04/09/2008 for the course MGMT 340 taught by Professor Thompson during the Fall '07 term at Ill. Chicago.

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management chapter summaries test 3 - Chapter 11 Summary I...

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