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CPPREP4002 - Access and interpret ethical practice in real estate (Release 1) Dispute Resolution Case Studies Dispute Resolution Case Studies © Real Estate Academy Australia Version 1.2 – June 2021 RTO 32426
CPPREP4002 - Access and interpret ethical practice in real estate (Release 1) Dispute Resolution Case Studies Dispute Resolution Case Studies At one time or another, you will be faced with others (including clients, customers etc) dissatisfied with the service you have provided. This can occur for several reasons such as failure to meet the client’s expectations. Regardless of the reason for the dissatisfaction, you need to resolve these complaints to ensure the agency’s and your own reputation are protected. What you need to do: Using Microsoft Word or other compatible software, for each of the complaints listed below in the text box provided, draft an email to respond to the concerns and how you propose to resolve these matters whilst promoting ethical practice. The agency has received the following complaints, via email. You have been tasked with responding to these complaints to satisfy the consumer complaints and resolving the conflict that is being experienced. Ensure you clearly

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