QM 319 chapter 12 - Chapter 12 1.15 out of 25 total orders shipped on schedule equals 60 customer satisfaction 2.This method does not make sense as some

QM 319 chapter 12 - Chapter 12 1.15 out of 25 total orders...

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Chapter 12 1.15 out of 25 total orders shipped on schedule equals 60% customer satisfaction 2.This method does not make sense as some orders have the large majority of line items completed and shipped on schedule, but this is not portrayed by the method of measurement Kayaks!Incorporated is using. 3.Kayaks!Incorporated would have a more accurate portrayal of their customer service level if the used the percentage of line items shipped on schedule. Percentage of dollar volume shipped
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  • Summer '15
  • Equals sign, Customer Service Level

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