Chapter7Notes10-30 - Chapter 7 Listening to Others I....

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Chapter 7 – Listening to Others I. Listening – the process of receiving, constructing and reconstructing meaning from, and responding to spoken and or non-verbal messages. hearing vs. listening- listening is an active process and hearing is passive II. The Listening Process A. comprehending B. retaining why don’t we retain? 1. information bulimia- understand but forget(purge after short-term) 2. use it or lose it- if you don’t use info it disappears 3. don’t pay attention 4. don’t organize- will not put together dates, people and places 5. no motivation- ie: grades in school C. responding III. Listening Problems A. conversational narcissism- turn topic of conversations to themselves without showing any interest towards others 1. shift response- shift towards themselves 2. support response- keep attention on speaker B. competitive interrupting- dominating conversation by interrupting C. glazing over- semi listen D. pseudolistening- pretending to listen (really?, nods, uh-huh)
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This note was uploaded on 04/09/2008 for the course GCOMM 123 taught by Professor Smitherman during the Fall '07 term at James Madison University.

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Chapter7Notes10-30 - Chapter 7 Listening to Others I....

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