MGMT_339_Choi_Daft_01_2008_01_23

MGMT_339_Choi_Daft_01_2008_01_23 - Changing Paradigm of...

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Changing Paradigm of Management Managing in Turbulent Times 1/23/2008 H. Paul Choi
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2 Anne Mulcahy at Xerox Problems… Seven straight quarters of steep losses Rumors of bankrupcy – low employee morale Japanese competitors, such as Canon and Ricoh, are  devouring the core copier business market Top managers had ignored the digital revolution around  them The stock was on a free fall Thousands of employees lost jobs Many best managers are leaving Loyal customers had grown alienated by wrong sales  restructuring for billing problem SEC was charging Xerox for defrauding investors by  overstating earnings and hiding debt.
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3 Key Concepts… Turbulent business environment –driving forces Def. of Management Efficiency, effectiveness, and performance Management types: horizontal vs. vertical Managerial skills: conceptual, human, and  technical 10 manager’s roles Management competencies in turbulent  environment Leadership skills needed for effective crisis.
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4 Organizational Change Pace continues to accelerate   Especially due to ever- advancing technology, i.e. e-business, digital evol. Change is major source of business risk   e.g.  Tower  Record bankruptcy due to Internet music Driving Forces Telecommunications, Internet Diversity of Workers   Maintaining a strong corporate culture  while supporting diversity Public consciousness   Going green, being environmentally  friendly Global marketplace   Tough global competition Community of stakeholders
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5 Driving Force: Technology Ever-advancing  Technology  has   shrunk the world e.g. ebay shipment from  Hong Kong
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6 Driving Force: Diversity Increasing  diversity  of  workers has brought in a  wide array of differing  values, perspectives, and  expectations among  workers
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7 Driving Force: Public Consciousness    Public consciousness has  become much more  sensitive and demanding  that organizations be more  socially responsible
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8 Driving Force: Global Marketplace Strive to remain competitive in the face of  increasingly tough  global competition   Much of the 3 rd -world countries have joined the  global marketplace , creating a wider arena for  sales and services
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9 Driving Force: Stakeholders Community of Stakeholders: Organizations are responsible  to  stockholders , and need to Focus on building relationships  with  employees, customers,  partners, and suppliers
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10 Shift in Mindsets to Navigate Turbulence Managers are asked to. .. Do more with less
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MGMT_339_Choi_Daft_01_2008_01_23 - Changing Paradigm of...

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