Unformatted text preview: I. Definitions and Levels of Goals and Plans II. Benefits of Goals and Plans III. Types of Plans Stevenson Textbook Chapter 1: Intro I. Definition of Operations Management II. Difference between Manufacturing Goods vs. Service operations III. Why manufacturing is still important? IV. Operations Decision Types and Tools V. Nothing about operation management evolution VI. Know the recent ops terms/acronyms Chapter 2: Competitiveness, Strategy, and Productivity I. Operations Strategies, e.g. quality/price based or speed? II. Quantitative problems (Memorize the formula and know how to solve problems): A. Partial Productivity, Multi-factor Productivity, and Total Productivity B. Productivity Growth calculations 1...
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- Spring '08
- Management, management perspectives, Daft Textbook Chapter, III. Managerial Skills, Organizational Change Definition, A. Partial Productivity