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answers BSB Wor203.docx - Question 1. You have successfully...

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Question 1.You have successfully gained employment at the reception of the new Plaza Hotel. Yourposition description outlines the details below:Job TitleReceptionistEmploymentArrangementsFull timeReporting toFront Office SupervisorLiaisingReception staff; concierge; housekeepingKey skillrequirementsUnder the direction of the Front Office Manager or Supervisor, the receptionist isresponsible for all activities relevant to the Front Desk. This includes reception, check-in/out,rooming of all Hotel guests, foreign currency exchange and assisting guests with inquiries.The receptionist should promote and follow the desired work culture and ethos.Date ofcommencement01.04.2014DesirableExperience with international clientele and extensive knowledge of local area. Basicknowledge of English, French and Mandarin due to our client base. Diploma and 2-3 years’experience in a similar rolea.What are your key duties?
b.To whom do you report?
Executive cheSous chefRelief cheffCo m m i sAs si s t a n t sCo m m i sPatissierGrillardinGardeManagerRotisseurEntremetierPoissonierSaucierAs s i s t a n t sAs s i s t a n t sCo m m i sCo m m i sAs s i s t a n t sCo m m i sAs s i s t a n t sCo m m i sAs s i s t a n t sCo m m i sAs s i s t a n t sQuestion 2.You apprentice chef in 5-star hotel draw the typical hierarchy structure of kitchendepartment from Executive chef downwardsSketch of Hierarchy:Question 3.Your workplace policy states in 3.0. – Dress code for front-of-house Positions: Shoes andfoot attire. All footwear must comply with Workplace, Health & Safety requirements for the area ofwork, as well as the following:Shoes must be black/navy for uniformed staff, clean and in good repair.This study source was downloaded by 100000827320236 from CourseHero.com on 07-27-2021 11:17:48 GMT -05:00
Shoes must have non-slip rubber soles and heels which are in good condition. This is asafety requirement.Only fully closed-in shoes with heels being a maximum height of 3cm are to be worn.

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Term
Two
Professor
NoProfessor
Tags
Occupational safety and health, HARASSMENT, Front Desk, Front Office Supervisor, Front Office Manager or Supervisor

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