Test%201%20KEY

Test%201%20KEY - BCOR 360 Test 1 Feb 28, 2008 1. At Hard...

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BCOR 360 Test 1 Feb 28, 2008 1. At Hard Rock Café, tasks that reflect operations or operations management include a. designing meals b. testing meals (recipes) c. analyzing meals for the cost of ingredients d. preparing employee schedules e. all of the above e (Global company profile, easy) 2. Which of the following would not be an operations function in a fast-food restaurant? a. advertising and promotion b. designing the layout of the facility c. maintaining equipment d. making hamburgers and fries e. purchasing ingredients a (Organizing to produce goods and services, moderate) 3. The Ten Critical Decisions of Operations Management include a. Finance/accounting b. Advertising c. Process and capacity design d. Pricing e. all of the above c (Why study OM? moderate) 4. Which of the following statements is true ? a. Almost all services and almost all goods are a mixture of a service and a tangible product. b. A pure good has no tangible product component. c. A pure service has only a tangible product component. d. There is no such thing as a pure good . e. None of the above is a true statement. a (Operations in the service sector, difficult) 5. Typical differences between goods and services do not include a. cost per unit b. ability to inventory items c. timing of production and consumption d. customer interaction e. knowledge content a (Operations in the service sector, moderate) Page 1 of 9
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6. Which is not true regarding differences between goods and services? a. Services are generally produced and consumed simultaneously; tangible goods are not. b. Services tend to be more knowledge-based than products. c. Services tend to have a more inconsistent product definition than goods. d. Goods tend to have higher customer interaction than services. e. None of the above is true. d (Operations in the service sector, moderate) 7. Which of the following is not a typical service attribute? a. intangible product b. easy to store c. customer interaction is high d. simultaneous production and consumption e. difficult to resell b (Operations in the service sector, moderate) 8. Which of the following statements concerning growth of services is true ? a. Services now constitute the largest economic sector in postindustrial societies. b. The number of people employed in manufacturing has more or less held steady since 1950. c. Each manufacturing employee now produces about 20 times more than in 1950 d. All of the above are true. e. None of the above is true. d (Operations in the service sector, moderate) 9. Current trends in operations management include all of the following except a. just-in-time performance b. rapid product development c. mass customization d. empowered employees e. All of the above are current trends. e (Exciting new trends in operations management, moderate)
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This note was uploaded on 04/09/2008 for the course BCOR 360 taught by Professor Ball during the Spring '08 term at WVU.

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Test%201%20KEY - BCOR 360 Test 1 Feb 28, 2008 1. At Hard...

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