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Test%202%20key%20corrected - BCOR 360 Test 2 Optional but...

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BCOR 360 Test 2 Mar 20, 2008 Optional, but strongly advised: Mark your answers and save this test for your own reference. 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality b (Defining quality, moderate) 2. "Making it right the first time" is 3. Three broad categories of definitions of quality are a. product quality, service quality, and organizational quality b. user-based, manufacturing-based, and product-based c. internal, external, and prevention d. low-cost, response, and differentiation e. Pareto, Shewhart, and Deming b (Defining quality, easy) 4. Which of the following is not one of the major categories of costs associated with quality? 5. All of the following costs are likely to decrease as a result of better quality except Page 1 of 10
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6. Stakeholders who are affected by the production and marketing of poor quality products include a. stockholders, employees, and customers b. suppliers and creditors, but not distributors c. only stockholders, creditors, and owners d. suppliers and distributors, but not customers e. only stockholders and organizational executives and managers a (Defining quality, moderate) {AACSB: Ethical Reasoning} 7. A successful TQM program incorporates all of the following except a. continuous improvement b. employee involvement c. benchmarking d. centralized decision-making authority e. none of the above; a successful TQM program incorporates all of the above d (Total quality management, moderate) 8. Quality circles members are
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