Test%202%20key%20corrected

Test%202%20key%20corrected - BCOR 360 Test 2 Mar 20, 2008...

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BCOR 360 Test 2 Mar 20, 2008 Optional, but strongly advised: Mark your answers and save this test for your own reference. 1. "Quality is defined by the customer" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality b (Defining quality, moderate) 2. "Making it right the first time" is a. an unrealistic definition of quality b. a user-based definition of quality c. a manufacturing-based definition of quality d. a product-based definition of quality e. the definition proposed by the American Society for Quality c (Defining quality, moderate) 3. Three broad categories of definitions of quality are a. product quality, service quality, and organizational quality b. user-based, manufacturing-based, and product-based c. internal, external, and prevention d. low-cost, response, and differentiation e. Pareto, Shewhart, and Deming b (Defining quality, easy) 4. Which of the following is not one of the major categories of costs associated with quality? a. prevention costs b. appraisal costs c. internal failures d. external failures e. none of the above; they are all major categories of costs associated with quality e (Defining quality, moderate) 5. All of the following costs are likely to decrease as a result of better quality except a. customer dissatisfaction costs b. inspection costs c. scrap costs d. warranty and service costs e. maintenance costs e (Defining quality, moderate) Page 1 of 10
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6. Stakeholders who are affected by the production and marketing of poor quality products include a. stockholders, employees, and customers b. suppliers and creditors, but not distributors c. only stockholders, creditors, and owners d. suppliers and distributors, but not customers e. only stockholders and organizational executives and managers a (Defining quality, moderate) {AACSB: Ethical Reasoning} 7. A successful TQM program incorporates all of the following except a. continuous improvement b. employee involvement c. benchmarking d. centralized decision-making authority e. none of the above; a successful TQM program incorporates all of the above d (Total quality management, moderate) 8. Quality circles members are a. paid according to their contribution to quality b. external consultants designed to provide training in the use of quality tools c. always machine operators d. often trained to be facilitators e. none of the above; all of the statements are false d (Total quality management, moderate) 9. Techniques for building employee empowerment include a. building communication networks that include employees b. developing open, supportive supervisors c. moving responsibility from both managers and staff to production employees d. building high-morale organizations e. All of the above are techniques for employee empowerment. e (Total quality management, moderate)
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This note was uploaded on 04/09/2008 for the course BCOR 360 taught by Professor Ball during the Spring '08 term at WVU.

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Test%202%20key%20corrected - BCOR 360 Test 2 Mar 20, 2008...

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