BBDM2153 Tutorial 13 .docx - BBDM2153 - Operations...

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BBDM2153 - Operations ManagementTutorial 131)Discuss the factors which are the key determinants of service quality.
2)What is the difference between independent demand and dependent demand inventories?
The two inventory systems we discussed are used to determine order quantities for
3)Explain the objectives of JIT (just-in-time)4)Explain some of the key dimension of quality.Dimension 1: PerformanceDoes the product or service do what it is supposed to do, within its defined tolerances?
Dimension 2: FeaturesDoes the product or services possess all of the features specified, or required for its intended purpose?

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