Comcast NED (Sales Billing)_Service Partner_08.23.21_REV 1.pdf.pdf

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Intervals Available*Sunday - Saturday8:00 a.m. - 9:00 p.m. ET Top Performing Service Partners Can Earn Up to$17.50 per hour* ($8.75 per interval)Class Times OfferedMonday Friday 9:00 a.m. 1:00 p.m. ET6:00 p.m. 10:00 p.m. ETWeekend Requirements*15 intervals (7.5 hours) required on Sat, Sun or Mon, or a combination of all three.4 intervals (2 hours) required on Monday,May 31, 2021 (Memorial Day).Peak day is Monday Service RevenueCertificationServicing TimesAvailable*Hourly rate shown assumes the servicing of two, 30-minute intervals. Comcast Xfinity Sales & BillingInbound, Sales & Billing Customer Service Calls*Subject to change based on client needsWatch an On Demand InfosessionNow!NEW! Increased Service Revenue$15.00 per hour* ($7.50 per interval)Class SchedulePhase I08/23/2021 09/07/2021Phase II 09/08/2021 09/20/2021No class on 09.06.21
About the Client | Comcast XfinityComcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential customers under the XFINITY brand. With Xfinity, Comcast delivers the best in TV, Internet, voice, mobile, and home management, all working together to give customers instant access to the things that matter most anywhere, anytime.For more information about Comcast review the client’s website System and Equipment Equipment Must Meet Platform StandardsClick Here for System & Equipment Policy Additional Client Program Technology StandardsArise Secure Desktop (ASD)The Arise Secure Desktop (ASD) flash drive is a device necessary to successfully access the Arise Platform in order to service a client program.The ASD is an additional operating system on a computer which provides a secure and streamlined environment. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.Agents will need to provide or purchase their own ASD flash drive, and instructions will be emailed to the enrolled agent on how to download the ASD software to that flash drive. Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to create the ASD.Comcast Xfinity Sales & BillingInbound, Sales & Billing Customer Service CallsA hard-wired phone line with headset connected to the physical phone is required to service this program. Comcast does allow digital or business class VOIP as the phone provider used, but they do not service via VOIP (USB Headset through PC). Dual Monitors are required.17” -19” LCD monitors in non-widescreen or 19”-20” in widescreen format.80 GB 7200 RPM SATA or above for hard drive spaceListen For Yourself!
What to ExpectOn a day-to-day basis, Service Partners can expect to participate in the following activities:Assist callers with customer billing inquiriesBuild trust and rapport with the Comcast customer through clear, respectful interactionHelp to resolve customer problems utilizing Comcast tools and troubleshooting guides on

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Term
Spring
Professor
Staff
Tags
Comcast, Comcast Cable, Comcast Corporation, Xfinity

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