chp12,13 - Chapter 12 & 13 Test Chapter 12 True/ False 1....

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Chapter 12 True/ False 1. Motivation can’t be directly observed in another’s behavior 2. Motivation must be a goal directed and inferred from one’s behavior 3. According to Maslow a person who is deprived in both belongingness and esteem will satisfy her esteem needs first. _FALSE 4. According to Herzberg’s Two Factor Theory, the physical working conditions under which an employee works do not act as a strong motivator. 5. Expectancy theory suggests that people are motivated by how much they want something and how likely they think they are to get it 6. Roberto has decided tat upon graduation from college; he will accept the job offer that pays the most money. To Roberto, money has high expectancy. _ FALSE 7. Equity Theory focuses on how fairly we think we are being treated compared to others 8. To be most motivating, goals should be set to be specific and challenging, just out of the reach of workers, so that they have to “stretch” to reach them. _FALSE 9. The traditional way to design jobs is to fit people to jobs; the modern way is to fit jobs to people. _ 10. According to Job Characteristics Theory, workers will be more motivated and perform better when they experience their work as meaningful, feel responsible for results, and know how well they are doing Multiple Choice 1. Maria is writing a paper for her management class. She already has a strong ‘A’ in the class, and only needs to get a C on the paper to keep her A. As she prepares the final version of the paper, she takes special care that the paper is well written, insightful, and error-free, something that she can be proud of. Maria is experiencing an intrinsic reward 2. A manager wants to improve how her employee’s belongingness needs are met. To do so, she could: redesign individual jobs into teams 3. According to Herzberg, motivators make people satisfies, and hygiene make people dissatisfied. 4. Janet prefers work that involves talking to many people and being very social. Janet probably has a high need for affiliation 5. Last year, Chris’s boss promised her a big bonus if she met her goals. At the end of the year, after Chris has exceeded her goals, she found her bonus was very small. In the future Chris’s Instrumentality will probably be low. 6. In equity theory, a person compares his inputs and outputs for: co-workers, and people in similar jobs 7. Which of the following is the best statement of a goal? - Increase sales by 10% 8. The application of negative consequences to stop or change undesirable behavior is called punishment. 9. Job simplification is the opposite of job enlargement 10. Of the following, which is NOT, a core job characteristic? Task variety
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Essay Questions 1) Motivation may be defined as the psychological processes that arouse and direct goal-directed behavior. It must be inferred from one’s behavior. It is important for managers to understand the process of motivation for them to be able to guide employees to accomplish the organizations objectives. In a simple model of
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This note was uploaded on 04/09/2008 for the course MGMT 101 taught by Professor N/a during the Spring '06 term at Saint Joseph's University.

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chp12,13 - Chapter 12 & 13 Test Chapter 12 True/ False 1....

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