BSB51915 Diploma of leadership and management
Cluster number and name:
LMD 3.1 Manage quality customer service and facilitate continuous
Units of competency:
BSBCUS501 Manage quality customer service
BSBMGT516 Facilitate Continuous Improvement
Prior to commencing the assessments your assessor will explain each task and the terms and submission of your task.
consult your assessor if you are unsure of any questions. It is important that you understand adhere to the terms and conditions
and address each task. The assessor will support you throughout this process.
The assessment tasks are used to measure your understanding and underpinning skills and knowledge of this unit of
When answering please ensure you address each criteria and sub point, demonstrate your research of each of the
questions and cover the topic in a logical and structured manner.
It is a condition of enrolment that you actively participate in your studies.
Active participation is completing all tasks on time. If
you do not participate you will be required to report to Student Services Coordinator.
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own.
a serious act and may result in a student’s exclusion from a course. When you have any doubts about including the work of
other authors in your assessment, please consult your trainer/assessor.
The following list outlines some of the activities for
which a student can be accused of plagiarism:
Presenting any work by another individual as one's own unintentionally
Handing in assessments markedly similar to or copied from another student
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in
part from the Internet
If it is identified that you have plagiarised within your assessment task, then we will organise a meeting to discuss this with you.
You must be careful when copying the work of others. The owner of the material may take legal action against you if the owner's
copyright has been infringed.
You are allowed to do a certain amount of copying for research or study purposes. Generally, 10%
or one chapter of a book is acceptable, where the participant is studying with, or employed by, an educational institution.
Each activity in this assessment tasks will be marked as either Satisfactory or Not Satisfactory.
If your work is marked as Not Satisfactory you will be provided with feedback from your assessor and then given time to
complete the task. Your assessor will provide you with a timeline in which you will be required to submit your task.