Speech 3 - Stephanie Smith Professor Zeytinoglu Speech...

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Stephanie Smith Professor Zeytinoglu Speech Communication February 4, 2008 Weekly Essay #3 Issues in Communication 5 Hearing and listening are two different things. Hearing is simply the act of receiving sound (Pearson et. al. 110). Listening, on the other hand, is the active process of receiving, constructing meaning from, and responding to spoken and/or non-verbal messages. It involves the ability to retain information, as well as to react empathetically and/or appreciatively to spoken and/or non-verbal messages, as stated by the International Listening Association (Pearson et. al. 111). Basically listening is taking what someone has said to you and processing it through your mind and reacting with a response or a non-verbal communication. Hearing goes with the term of in one ear and out the other if you do not process it you won’t understand it. When Val wanted Ali to listen to her the most Ali did not give her enough attention. With Ali being the supervisor she should give all her employees her automatic attention. Automatic
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Speech 3 - Stephanie Smith Professor Zeytinoglu Speech...

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