Understand cultural implications .docx - Strategies to turn...

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Strategies to turn conflict into collaboration (Chapter 14, page 278-2) o Prepare for the encounter: purpose, organization, content, and word choice o o Take one issue at a time: limit discussion to one topic issue at a time o Mutually generate some options for resolution: listing possible options Make a request for a behavior change: clearly ask client for needed behavior change, o Understand cultural implications o Use tension-reducing actions: listen, physical activity, humor o Constructive criticism (Chapter 23, page 462-463) o To help handle constructive criticism, nurses can do the following: Schedule a time when you are calm Request that supervisory meetings be in a place that allows privacy Defuse personal anxiety Listen carefully to the criticism and then paraphrase it Acknowledge that you take suggestions for improvement seriously Discuss the facts of the situation but avoid becoming defensive o Steps in receiving constructive criticism: Listen and paraphrase. If unclear ask for specific examples Acknowledge you are taking suggestions seriously

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