CHCCCS007.docx - CHCCCS007 Develop and implement service...

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CHCCCS007 Learner Workbook V1.1Page1of77CHCCCS007Develop and implement serviceprogramsLearner Workbook
Table of ContentsTable of Contents..............................................................................................................................2Instructions to students:...................................................................................................................4Assessment instructions...............................................................................................................4Assessment Task...........................................................................................................................4Assessment requirements............................................................................................................4Competency outcome...................................................................................................................5Assessment appeals process.........................................................................................................6Special needs................................................................................................................................6Additional evidence......................................................................................................................6Confidentiality...............................................................................................................................6Academic misconduct...................................................................................................................6Activities.........................................................................................................................................10Activity 1A....................................................................................................................................10Activity 1B....................................................................................................................................11Activity 1C....................................................................................................................................12Activity 1D...................................................................................................................................13Activity 1E....................................................................................................................................14Activity 1F....................................................................................................................................15Activities 1A to 1F checklist – for assessor...................................................................................16Activity 2A....................................................................................................................................17Activity 2B....................................................................................................................................19Activity 2C....................................................................................................................................20Activity 2D...................................................................................................................................21Activity 2E....................................................................................................................................22Activity 2F....................................................................................................................................23Activity 2G...................................................................................................................................24Activity 2H...................................................................................................................................25Activities 2A to 2H checklist – for assessor..................................................................................26Activity 3A....................................................................................................................................27Activity 3B....................................................................................................................................29CHCCCS007 Learner Workbook V1.1Page2of77
Activity 3C....................................................................................................................................30Activity 3D...................................................................................................................................31Activity 3E....................................................................................................................................32Activity 3F....................................................................................................................................33Activity 4A....................................................................................................................................34Activity 4B....................................................................................................................................35Activity 4C....................................................................................................................................36Activities 3A to 4C checklist – for assessor...................................................................................37Summative Assessment..................................................................................................................38Knowledge Activity checklist – for assessor.................................................................................40Supplementary Oral Questions (optional) – for assessor................................................................41Competency record to be completed by assessor...........................................................................47CHCCCS007 Learner Workbook V1.1Page3of77
Instructions to students:Assessment instructionsOverviewThe purpose of this learner workbook, assessment workbook, simulation diary or logbook is to provide a guideof instruction and information in relation to the relevant assessment tasks. As a learner, you will be providedwith information relating to your assessment, including how they are to be completed and submitted.Therefore, it is important that you fully understand the assessment instructions given by your trainer to avoidissues such as academic misconduct, submitting past the due date and providing incomplete assessments,which you will be required to resubmit. If you fail to understand or need more clarification on the assessments,you are required to contact your trainer/assessor for further information.Assessment TaskThe aim of assessments is to test your knowledge, skills and understanding in relation to the topics beingtaught within a given course. This will be done by using an assessment criterion which shows what you need todo to achieve the appropriate level of competency. For the purpose of completing a written assessment, youare required to:Complete each question, including any sub-questions;Provide in-depth research on the topic, using appropriate primary and secondary sources;Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion), includingreferences to the sources used.All assessments required to be completed are compulsory as it is a required condition of your enrolment.Assessment requirementsThe assessments within this document can be completed through several approaches such as:Observation of real, indisputable actions as they occur;Written or oral task such as reports, role play, work samples etc;Portfolios;Questions, or third-party evidence, in which the relevant document (observation document is to becompleted by the agreed third party.

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