Monitor Work Operations
The process of monitoring work operations is often broken down into six stages.
Name 3 of these.
Monitoring the expected service provisions of your staf is an important part of a
frontline supervisor’s job. How often should this be done?
Once workflows have been established, what should you do to determine whether
the workflows you have implemented are in line achieving organisational goals?
List 3 ways to identify quality problems with your service.
How can encouraging a culture of open communication and innovative thinking
help you improve efficiency and service levels?