BUS 430 WEEK 10 CHAPTERS 15 & 16 QUIZ.docx - Course Test...

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Course Operations Management Test Quiz Chapters 15 & 16 Started 8/31/21 9:43 AM Submitted 8/31/21 10:09 AM Due Date 9/13/21 9:00 AM Status Completed Attempt Score 35 out of 40 points Time Elapsed 26 minutes out of 2 hours Instruction s This quiz consists of 30 multiple-choice questions. The first 20 questions cover the material in Chapter 15. The second 10 questions cover the material in Chapter 16. Be sure you are in the correct Chapter when you take the quiz. Results Displayed Submitted Answers, Correct Answers, Feedback Question 1 1 out of 1 points In reference to quality cost classifications, training and equipment design would fall in the ____ category. Selected Answer: Preventi on Correct Answer: Preventi on Question 2 1 out of 1 points Which of the following is not directly related to W. Edwards Deming? Selected Answer: Quality is free Correct Answer: Quality is free Question 3 0 out of 1 points Which leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement? Selected Answer: W. Edwards Deming Correct Answer: Joseph Juran Question 4
1 out of 1 points In applying Six Sigma to services, the four key measures of performance include all of the following except Selected Answer: empat hy Correct Answer: empat hy Question 5 1 out of 1 points A tool to help determine how a process works and what it is supposed to do is a Selected Answer: Flowch art Correct Answer: Flowch art Question 6 1 out of 1 points Which of the following emphasizes defects per million opportunities as a key measure of quality?

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