100%(1)1 out of 1 people found this document helpful
This preview shows page 1 - 3 out of 8 pages.
CourseOperations ManagementTestQuiz Chapters 15 & 16Started8/31/21 9:43 AMSubmitted8/31/21 10:09 AMDue Date9/13/21 9:00 AMStatusCompletedAttempt Score35 out of 40 points Time Elapsed26 minutes out of 2 hoursInstructionsThis quiz consists of 30 multiple-choice questions. The first 20 questions cover the material in Chapter 15. The second 10 questions cover the material in Chapter 16. Be sure you are in the correct Chapter when you take the quiz.Results DisplayedSubmitted Answers, Correct Answers, FeedbackQuestion 11 out of 1 pointsIn reference to quality cost classifications, training and equipment design would fall in the ____ category.Selected Answer:PreventionCorrect Answer:PreventionQuestion 21 out of 1 pointsWhich of the following is notdirectly related to W. Edwards Deming?Selected Answer:Quality is freeCorrect Answer:Quality is freeQuestion 30 out of 1 pointsWhich leader in quality management promoted the Quality Trilogy of quality planning, quality control, and quality improvement?Selected Answer:W. Edwards DemingCorrect Answer:Joseph JuranQuestion 4
1 out of 1 pointsIn applying Six Sigma to services, the four key measures of performance include all of the following exceptSelected Answer:empathyCorrect Answer:empathyQuestion 51 out of 1 pointsA tool to help determine how a process works and what it is supposed to dois aSelected Answer:FlowchartCorrect Answer:FlowchartQuestion 61 out of 1 pointsWhich of the following emphasizes defects per million opportunities as a key measure of quality?