Course Hero Logo

Chemist-warehouse-proactive-compliance-deed-interim-report (1).pdf

Course Hero uses AI to attempt to automatically extract content from documents to surface to you and others so you can study better, e.g., in search results, to enrich docs, and more. This preview shows page 1 - 5 out of 12 pages.

Chemist Warehouse (CW Retail ServicesPty Ltd) Compliance Partnership: InterimReportNovember 2018© Commonwealth of Australia, 2018
Table of contentsSummary..........................................................................................................................................3Background......................................................................................................................................4Workplace relations settings...............................................................................................5Progress report................................................................................................................................6Communication of the deed................................................................................................6Workplace relations training...............................................................................................6Systems and processes........................................................................................................7Self-resolution of workplace disputes.................................................................................9Self-audits............................................................................................................................9Reporting to the FWO.......................................................................................................11Conclusion......................................................................................................................................11About the Fair Work Ombudsman...............................................................................................12
SummaryCW Retail Services Pty Ltd [ACN 606 509 791] (Chemist Warehouse) is a retail pharmacy franchise businesswith a significant presence in the pharmacy sector. The Chemist Warehouse network includes 356 storesand employs over 12 000 staff across Australia.1The FWO audited a selection of Chemist Warehouse stores as part of the ongoing National ComplianceMonitoring Program.2During the course of the audits, the FWO requested Chemist Warehouse check that it had paid staffcorrectly for compulsory online training. The company conducted a review and identified that 5976employees had been underpaid $3 569 212. This led Chemist Warehouse to enter into a compliancepartnership with the FWO.The terms of the compliance partnership are contained in a Proactive Compliance Deed (PCD)3, whichcommenced in November 2016 and finishes in November 2019.The partnership promotes and ensures long-term compliance across the company’s franchise network, andcontains a number of commitments from both parties, including:the company’s provision of workplace relations information, training and support to its franchiseesthe creation of a company-administered hotline and email account service for employees to makeenquiries about their entitlementsan undertaking from the company to engage an external audit specialist to audit its franchise network,and to rectify any identified non-complianceFWO’s referral of requests for assistance, received from franchise employees, to the company forresolution.Since commencement of the partnership, Chemist Warehouse has run franchisee conferences and hasproduced all-staff bulletins containing workplace relations information. It has also been developing aworkplace relations training package to ensure franchise owners and managers understand and can complywith their workplace relations obligations.The company has reported a decline in the number of employee enquiries it has received since thecommencement of the partnership. This suggests its hotline and email enquiry services have been effectivein helping the company respond to, investigate and resolve employee enquiries regarding payment fortraining, and other workplace entitlements.123FWO media release:-warehouse-mr
Under the terms of the PCD, the company has also engaged an independent external firm (FCB Group) to

Upload your study docs or become a

Course Hero member to access this document

Upload your study docs or become a

Course Hero member to access this document

End of preview. Want to read all 12 pages?

Upload your study docs or become a

Course Hero member to access this document

Term
One
Professor
N/A
Tags
Chemist Warehouse

Newly uploaded documents

Show More

Newly uploaded documents

Show More

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture