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Vanessa,I would also suggest that the intern just let the client rant. From the video and what I read, Helen seems like she has little control over what happens in her life. She does everything for the familyand may have had enough. A barrier of anger will stop anyone from listening (Geller & Greenberg, 2012). I don’t think there was anything that the intern could say to calm Helen down.Better to just ride out the storm and try to talk on the other side. My daughter used to play basketball and was very competitive. After particularly rough games, I would tell her she had oneminute to say whatever she wanted however she wanted. She would go off for a minute, and thenshe was calm and able to talk. JimGeller, S. M., & Greenberg, L. S. (2012). Therapeutic presence: A mindful approach to effective therapy. American Psychological Association.Maria,I agree with you in that the intern was not listening and paying attention. It does seem like the