Chapter 11

Chapter 11 - Chapter 11 Key Terms Affirmative action...

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Chapter 11 Key Terms Affirmative action programs - legally mandated plans that try to increase job opportunities for minority groups by analyzing the current pool of workers, identifying areas where women and minorities are underrepresented, and establishing specific promotion goals, with target dates, for addressing the discrepancy Arbitration - settlement of labor/management dispute by a third party whose solution is legally binding and enforceable Benefits - nonfinancial forms of compensation provided to employees, such as pension plans, health insurance, paid vacation and holidays, and the like Bonuses - monetary rewards offered by companies for exceptional performance as incentives to further increase productivity Boycott - an attempt to keep people from purchasing the products of a company Collective bargaining - the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit Commission - an incentive system that pays a fixed amount or percentage of the employee’s sales Conciliation - a method of outside resolution of labor and management differences in which a third party is brought in to keep the two sides talking Development - training that augments the skills and knowledge of managers and professionals Diversity - the participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace Human resources management (HRM) - all the activities involved in determining an organization’s human resources needs, as well as acquiring, training, and compensating people to
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Chapter 11 - Chapter 11 Key Terms Affirmative action...

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