Chapter 17 Review.docx - 1. A customer called Derek to...

1. A customer called Derek to complain that her computer was running slow, so he went to the
client work area and started troubleshooting the problem. Derek ran the Disk Defragmenter and
Disk Clean-up utilities. He checked the processes running in Task Manger. Derek found that the
CPU was running several processes. While Derek was looking at Task Manager, the computer
crashed. Derek restarted the computer and noticed a long load time for Windows. Derek
checked Task Manager and saw several processes that he did not recognize. What should Derek
perform next on the client’s computer?
2. Jackson has completed remediation of a virus-infected system. He eliminated all the startup
program issues and uninstalled several browser add-ons. Jackson has scheduled scans to be
performed daily and has run updates on Windows and the anti-malware program. He has
enabled System Restore and created a new restore point. What should Jackson do to complete
the malware removal process?
3. Your company wants to secure the new data center physically. The company has hired a security
guard but wants to find a way so that only one person at a time can enter in the data center. As
people enter, they will have to show the security guard identification that authorizes them to
enter the data center. What is your company’s new security called?
4. Tracy works for an insurance company that recently received so much spam that the email
server became overwhelmed and shut down. Tracy’s supervisor has asked her to make sure this
does not happen again. What is the first thing Tracy should do to prevent this problem from
happening again?
5. Nick works for a software development company that has just created a new application that will
revolutionize the computer security industry. Nick’s company owns the patent for the software
and has a copyright for the software. The company would like to sell this new software but they
are concerned about someone pirating the software. What can Nick’s company use to prevent
software piracy?
6. Joe works for a company that has a traveling sales force. The company has asked Joe to research
a way for the sales force to have real-time information on the availability of its salable products.
The company has an intranet application that allows it to see up-to-the minute information. The
company does not want to make this information public. What should Joe recommend?
7. Peggy found a freely distributed software package for her small business that will allow its sales
to be tracked into a database for inventory purposes. Can Peggy install this software on all the
computers in her store?
8. One of Kyle’s clients called to complain that his computer was running really slow. Kyle went to
the client’s work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter
and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that