Chapter 17 Review.docx - 1. A customer called Derek to...

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1.A customer called Derek to complain that her computer was running slow, so he went to theclient work area and started troubleshooting the problem. Derek ran the Disk Defragmenter andDisk Clean-up utilities. He checked the processes running in Task Manger. Derek found that theCPU was running several processes. While Derek was looking at Task Manager, the computercrashed. Derek restarted the computer and noticed a long load time for Windows. Derekchecked Task Manager and saw several processes that he did not recognize. What should Derekperform next on the client’s computer?
2.Jackson has completed remediation of a virus-infected system. He eliminated all the startupprogram issues and uninstalled several browser add-ons. Jackson has scheduled scans to beperformed daily and has run updates on Windows and the anti-malware program. He hasenabled System Restore and created a new restore point. What should Jackson do to completethe malware removal process?
3.Your company wants to secure the new data center physically. The company has hired a securityguard but wants to find a way so that only one person at a time can enter in the data center. Aspeople enter, they will have to show the security guard identification that authorizes them toenter the data center. What is your company’s new security called?
4.Tracy works for an insurance company that recently received so much spam that the emailserver became overwhelmed and shut down. Tracy’s supervisor has asked her to make sure thisdoes not happen again. What is the first thing Tracy should do to prevent this problem fromhappening again?
5.Nick works for a software development company that has just created a new application that willrevolutionize the computer security industry. Nick’s company owns the patent for the softwareand has a copyright for the software. The company would like to sell this new software but theyare concerned about someone pirating the software. What can Nick’s company use to preventsoftware piracy?
6.Joe works for a company that has a traveling sales force. The company has asked Joe to researcha way for the sales force to have real-time information on the availability of its salable products.The company has an intranet application that allows it to see up-to-the minute information. Thecompany does not want to make this information public. What should Joe recommend?
7.Peggy found a freely distributed software package for her small business that will allow its salesto be tracked into a database for inventory purposes. Can Peggy install this software on all thecomputers in her store?
8.One of Kyle’s clients called to complain that his computer was running really slow. Kyle went tothe client’s work area and started troubleshooting the problem. Kyle ran the Disk Defragmenterand Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that

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Term
Fall
Professor
N/A
Tags
E mail, supervisor

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