COMMUNICATION SKILLS IN TEACHING CST 111=2021.pdf - OPEN...

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COMMUNICATION SKILLSIN TEACHINGCST111
ACKNOWLEDGEMENTSAuthor:Mrs GOPAUL MaheshwareeIndependent Reviewer:SOOGALI AhmadProgramme Manager/Coordinator:Mr BELLE L JCopyright:Open University of Mauritius, August 2014All rights reserved. No part of this work may be reproduced in any form, or by any means,without prior written permission from the Open University of Mauritius. Commercial use anddistribution of this material is strictly prohibited.Open University of MauritiusReduit, Republic of MauritiusFax: (230) 464 8854Tel: (230) 403 8200Email: [email protected]
Open University of Mauritius -COMMUNICATION SKILLS IN TEACHINGCONTENTSINTRODUCTION TO THE MODULEviOBJECTIVES OF THE MODULEviiUNIT 1: COMMUNICATION1INTRODUCTION1OBJECTIVES1COMPOSITION OF A COMMUNICATION PROCESS2BASIC FORMS OF COMMUNICATION5VERBAL AND NON VERBAL COMMUNICATION5CLUES TO RECOGNISE NON VERBAL COMMUNICATION7BARRIERS OF COMMUNICATION9EFFECTIVE COMMUNICATION14UNDERSTANDING EMPLOYERS’ EXPECTATIONS15SELF ASSESSMENT16SUMMARY:18UNIT 2: INTERPERSONAL SKILLS21INTRODUCTION21OBJECTIVES21WHAT ARE THE SECRETS TO SUCCEED IN YOUR PROFESSION?22COMMUNICATION CLIMATE22ELEMENTS FOR PROMOTING POSITIVE CLIMATE23MANAGING CRITICISM25MANAGING CONFLICT26WIN-WIN PROBLEM SOLVING IN ACTION29SELF- ASSESSMENT30SUMMARY30i
Open University of Mauritius -COMMUNICATION SKILLS IN TEACHINGUNIT 3: EFFECTIVE PRESENTATIONS33INTRODUCTION33OBJECTIVES33IMPORTANCE OF PRESENTATIONS34BENEFITS OF PRESENTATIONS34PROCEDURES FOR EFFECTIVE PRESENTATIONS34TYPES OF PRESENTATIONS39SPECIAL –OCCASION SPEAKING41PRESENTING AN AWARD44SELF ASSESSMENT44SUMMARY45UNIT 4: EFFECTIVE COMMUNICATION IN GROUP AND TEAM47INTRODUCTION47OBJECTIVES48WHAT IS TEAMWORK?48CHARACTERISTICS OF AN EFFECIVE TEAM:50ADVANTAGES OF TEAMS51DRAWBACKS OF TEAMS51GROUP DYNAMICS52ASSUMING TEAM ROLES52TEAM EVOLUTION53SETTLING CONFLICT53MEASURES TO RESOLVE CONFLICT IN A TEAM54SELF ASSESSMENT54SUMMARY55ii
Open University of Mauritius -COMMUNICATION SKILLS IN TEACHINGUNIT 5: EFFECTIVE LISTENING SKILLS57INTRODUCTION57OBJECTIVES57CHARACTERISTICS OF A GOOD LISTENER58CHARACTERISTICS OF A RECEPTIVE LISTENER58TYPES OF LISTENING59FEEDBACK: The listener’s response59TYPES OF FEEDBACK59SELF-ASSESSMENT60SUMMARY60UNIT 6: COMMUNICATING AS A LEADER AND PRESENTER63INTRODUCTION63OBJECTIVES63LEADERSHIP SKILLS63LEADERSHIP STYLES63THEORIES OF LEADERSHIP64WHAT GOOD LEADERS DO?65ETHICAL GUIDELINES FOR GROUP LEADERS65SELF ASSESSMENT66SUMMARY66UNIT 7: EFFECTIVE MEETINGS69INTRODUCTION69OBJECTIVES69TYPES OF MEETINGS70SETTING AN AGENDA71CHARACTERISTICS OF AN EFFECTIVE MEETING72SELF ASSESSMENT74SUMMARY74
iiiOpen University of Mauritius -COMMUNICATION SKILLS IN TEACHINGUNIT 8: EFFECTIVE WRITING SKILLS76INTRODUCTION77OBJECTI VES77STAGES TO FOLLOW FOR EFFECTIVE WRITING:-78REPORT WRITING84CHARACTERISTICS OF A REPORT84PROCEDURES FOR REPORT WRITING85MEMO WRITING87EFFECTIVE MEETING MINUTES89SELF ASSESSMENT92SUMMARY93

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