Kuldeep - Service Recovery Analysis- ACTIVITY 3(4) (1).docx...

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BUSI2005 | ACTIVITY 3.SERVICE RECOVERY IN A CUSTOMER SERVICE CULTURE(CHAPTER 7)TOTAL VALUE:10%DUE:April 2, 2021, by 11:59 PMFor this activity, you need to conduct acustomer service analysis of the customer service culture in three hotels or resortsin your region ie. Blue Mountain -Westin Hotel, Blue Mountain Hotel and Living Waters Resort.Use the table format below to capture details on the customer service culture at each location. Your customer service analysis should be saved as a landscapeformat and cover no more than 2 pages.This is an individual assignment.Service Recovery Analysis - (INCLUDE hotel or resort names here)Blue MountainWestin HotelLiving Waters ResortSUMMARY OBSERVATIONSIdentify the frontline ser-vice recovery strategyA Guest service representativeis responsible for managingguest expectations. They areaware about solutions neededin case of service breakdown.They defer it to their teamlead when required.

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Term
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Blue Mountain Westin Hotel

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