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C736 2021_Week 1 Lecture_J.Chan.pdf - C736: Quality...

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Week OneSeptember 15, 2021C736:QualityManagementin HealthServices1
To equip futurehealth servicesmanagers with thefundamentalknowledge and skillsnecessary toimprove quality ofcare and patientsafetyC736CourseObjective2
Who Am I?New sessional faculty atDSBDirector at Sault AreaHospital12+ years qualityexperience in healthcaree.g., Corporate Director,Quality, Risk, & ClinicalNetworks in regionalhealth authority3
James Chan BioJames Chanis a senior healthcare leader originally from Vancouver, British Columbia,Canada.He has held both clinical and management roles in health systems for over 20 years, andhas worked in all health sectors to plan programs, improve operations and redesignservices.He has published articles, professional reports, and book chapters in the scientificliterature.Research Interests:Industrial-Organizational PsychologyQuality ImprovementOperations ResearchMental Health and AddictionsKnowledge Exchange-TransferIn addition, James has extensive professional background in business and management,and is a certified LEAN Black-belt.
Why Am IHere?Taught QI to clinicians,physicians, senioradministrators, etc.Published on health systemsqualityPerpetually fascinated byquality and QI5
Total Quality Management - TQM
Who are you?Why are you here?Introductions7
Betsy Lehman’s Story1994/1995Betsy to a friend: "I'mfeeling very frightened, veryupset. I don't know what'swrong, but something'swrong."An hour later,she was dead.Dana-Farber Cancer CenterWhy Are We Here?8
Senior died after nurses gavehim another patient’s medicationCanadians waiting longer for hip,knee replacements, and cataractsurgeriesPatient ‘rotting alive’ frombedsore dies, Burlington hospitallaunches action planMan receives assisted death afterfunding cut for in-home careDavid Benedict needed anambulance.It never cameThe harm to hospitalized patientscost Ontarians more than $1B ayearCanadianNewsHeadlinesWhy Are We Here?9
Week One Learning ObjectiveTo explain the meaning of ‘quality’ and ‘qualityimprovement’ in healthcare10
Quality of Care“Quality of care is thedegree to whichhealth services for individuals andpopulations increase the likelihood ofdesired health outcomes and are consistentwith current professional knowledge”Institute of Medicine11
What is QI in Healthcare?
Let’s Break Down the Definition“services for individualsandpopulations”individual levelex. did my sisterreceive quality careduring her last visit toher family physician?

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Term
Fall
Professor
Radek Balsan
Tags
Institute of Medicine Health Quality Ontario

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