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GEMBA_LAB 5.pdf - Part A: Q1. Consider any situation (From...

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Part A:Q1. Consider any situation (From sustainability point of view, From TQM, Customers’ pointof view, or in general from Productivity point of view or any other business situation!)requiring “Change”. Describe the situation in bullet form in as much as detail as possible.You may use Brainstorming and SWOT analysis to comprehend the issues.Restaurants are one of the highest grossing industries in India. But due to some reasons, thefastgrowing nature of the restaurants could be miscalculated causing the particular restaurant toget into the loss. In the recent times, “COVID-19 Pandemic” has taken it all from the restaurantbusinesses. According to “Times of India (TOI)”, due to this pandemic, 1 out of every 4restaurants in the metro cities may have shut forever. Even after opening the lockdown, few ofthe small restaurants are not able to make any profit, they are continuously facing difficultieswhich leads to the permanent shutting down there businesses.Let us take a small example of small QSR (Quick Service Restaurant) and see how the changesare required which could lead to profit.“Tasty Paratha House” is a QSR based in Nagpur’s outskirts, which is facing daily lossbecause of some parameters.The daily economics of the restaurant is as follows:1) Expenditure on the raw vegetables = Rs. 1000/-2) Expenditure on cooking gas = Rs. 1500/-3)Expenditure on oil (15 liters) = Rs. 900/- 4) Expenditure on butter (4kg) = Rs. 1200/-5) Expenditure on dishes, spoons, drinking water = Rs. 400/-6) Transportation cost = Rs. 500/Hence, the total cost = 5,500/- day andmonthly cost = Rs. 1,65,000/-.Staff salary = Rs. 60,000/-month.Hence, the total expenditure =Rs.2,25,000/-.The varieties of the Parathas they sale are Aloo Paratha, Gobi Paratha and mixed Paratha.The total sale of per day is as follows:1)Aloo Paratha + Gobi Paratha = 80 (Each costing Rs. 50/-)2) Mixed Paratha = 50 (Each costing Rs.60/-)Total sale each day is Rs.7000/- andmonthly cost = Rs.2,10,000/-.Hence, the restaurant owner is undergoingloss = Rs.15000/-.From the above scenario, we can anticipate that, if no changes are made, the owner might haveto shut down the restaurant permanently. The SWOT analysis for the above is as follows:1) Strengths:Chef is expert in cooking skills.As restaurant is in the outskirts, the ambience is calm and pleasant.Customers are loyal to the service.2) Weakness:Few resources of available, in case of any emergency.The stewards are irresponsible not paying attention to the customer demands.
Competition due to opening of the new restaurants nearby.3) Opportunities:Opening franchise in other parts of the town.Introduction of new cuisines to the present menu.Use of marketing to attract the customers.4) Threats:Change in government rules and policies due to various reasons such as COVID19pandemic.Competence about the present knowledge of the market trends.

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Term
Winter
Professor
Irfan
Tags
Qualitative Research

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