Unit 2 COMMUNICATION!-1-1.pptx - COMMUNICATION! Unit 2 •...

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COMMUNICATION!Unit 2
Communication- the sending and receiving of informationVerbal Communication-using words (spoken or written)Nonverbal Communication-without wordsBody Language-a person’s posture, facial expressions, gestures, andway of moving
Active Listening-concentrating on what is said in order tounderstand and remember a messageFeedback-responding to a messageMixed Messages-messages that could have othermeanings
Assertive Communication- direct and confidentNonassertive Communication-standing up for oneself insuch an ineffectual manner that one's rights are easilyviolated.Aggressive Communication- standing up for oneself in such
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Term
Fall
Professor
OLDENBURG

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