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Exploring Business Information Systems.docx - 1 Week 1...

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1Week 1 AssignmentStudent NameInstitutional AffiliationInstructorCourseDue Date
2Week 1 AssignmentExploring Business Information SystemsAs an employee in the accounting department, the Knowledge Base (KB) and CustomerRelationship Management (CRM) are my company's two most critical business informationsystems. Our KB version is designed for storing queries and product details commonly asked. Ifwe receive a call from either the consumer, the medical practitioner, or the distributor, we firstseek the answer from KB. If no answer exists, we advise the caller that we are going to extendthe inquiry to our health information team. We will follow it up once a reply is given. In case ittakes more time than planned, we usually do not set a time frame. We review with the accountprofessional internally to see whether there is a reply before approaching the health informationteam. The accounting expert is responsible for adding and maintaining new information to KB.CRM is also another system we utilize a lot. CRM is used for managing data andcustomer relationships. If you call us, the system immediately extracts the client records whenwe receive a phone call. The documented calls and emails sent and received can be viewed. Our

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Term
Fall
Professor
jane smuth
Tags
Business Information Systems, Customer relationship management, Drnevich

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