Executiveresponse8

Executiveresponse8 - Nick Lanza ENG 302 Binkley 4/1/08...

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Nick Lanza ENG 302 Binkley 4/1/08 Executive Summary: Chapter 8 Writing Routine and Positive Messages Summary: The writing process for routine and positive messages consists of three steps: planning your message (analyzing the situation), writing your message (adapting your approach to your audience), and completing your message (give yourself plenty of time to revise, proofread, and distribute). In order to effectively write a routine request, a person must state the request upfront: 1) pay attention to tone, 2) assume your audience will comply, and 3) be specific. One must also explain and justify the request: 1) ask the most important questions first 2) ask only relevant questions and 3) deal with one topic per person. Closure of your message requires three important elements: 1) a specific request, 2) information on how you can be reached, and 3) and expression of appreciation or goodwill. A claim is a formal complaint. An adjustment is a claim settlement. Claims and adjustments are used to show your dissatisfaction with a company’s product or
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Executiveresponse8 - Nick Lanza ENG 302 Binkley 4/1/08...

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