executivesum9

executivesum9 - Nick Lanza ENG 302 Binkley 4/1/08 Executive...

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Nick Lanza ENG 302 Binkley 4/1/08 Executive Summary: Chapter 9 Writing Negative Messages Summary: Writing a negative message requires the same three step process: 1) planning your message (write with a clear purpose and an audience’s needs in mind), 2) writing your message (adapting the negative message to your audience), and 3) completing your message (eliminate mistakes). There are several ways to approach the developmental stages of your negative letter (different questions you should ask yourself): Will the bad news come as a shock? Does the audience prefer a short message that gets right to the point? How important is this news to the audience? Do you need to maintain a close working relationship with the audience? Do you need to get the audience’s attention? What is your organization’s preferred style? How much follow-up information do you want? To use the direct approach effectively, one must open with a clear statement of the bad news, provide reasons and additional information, and close on a positive note. When
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executivesum9 - Nick Lanza ENG 302 Binkley 4/1/08 Executive...

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