Chapter 15

Chapter 15 - Chapter 15 Conflict: a process that beings...

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Chapter 15 Conflict : a process that beings when one party perceives than other party has negatively affected, or is about to negatively affect, something that the first party cares about Transitions in Conflict Thought - Traditional view of conflict : the belief that all conflict is harmful and must be avoided. -Human relations view of conflict : The belief that conflict is a natural and inevitable outcome in any group. -Interactionist view of conflict : The belief that conflict is not only a positive force in a group but that it is also an absolute necessity for a group to perform effectively---the main contribution is encouraging group leaders to maintain an ongoing minimum level of conflict, enough to keep the group viable, self-critical and creative. -Functional Conflict : conflict that supports the goals of the group and improves its performance -Dysfunctional conflict: Conflict that hinders group performance -Task conflict: conflicts over content and goals of the work -Relationship conflict
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This note was uploaded on 04/14/2008 for the course BUAD 304 taught by Professor Cummings during the Spring '07 term at USC.

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Chapter 15 - Chapter 15 Conflict: a process that beings...

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