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403326880-Unit-4-BIA-docx.docx - Unit-3 Knowledge...

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Unit-3Knowledge ManagementIntroductionKnowledge management (KM) is the process of creating, sharing, using and managing the knowledge andinformation of an organisation.[1] It refers to a multidisciplinary approach to achieving organisational objectivesby making the best use of knowledge.[2]An established discipline since 1991, KM includes courses taught in the fields of business administration,information systems, management, library, and information sciences.[3][4] Other fields may contribute to KMresearch, including information and media, computer science, public health and public policy.[5] Severaluniversities offer dedicated master's degrees in knowledge management.Many large companies, public institutions and non-profit organisations have resources dedicated to internal KMefforts, often as a part of their business strategy, IT, or human resource management departments.[6] Severalconsulting companies provide advice regarding KM to these organisations.[6]Knowledge management efforts typically focus on organisational objectives such as improved performance,competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement ofthe organisation.[7] These efforts overlap with organisational learning and may be distinguished from that by agreater focus on the management of knowledge as a strategic asset and on encouraging the sharing ofknowledge.[2][8] KM is an enabler of organisational learning.
The Knowledge Management ProcessThe process of knowledge management is universal for any enterprise. Sometimes, theresources used, such as tools and techniques, can be unique to the organizationalenvironment.The Knowledge Management process has six basic steps assisted by different tools andtechniques. When these steps are followed sequentially, the data transforms into knowledge.
Step 1: CollectingThis is the most important step of the knowledge management process. If you collect theincorrect or irrelevant data, the resulting knowledge may not be the most accurate. Therefore,the decisions made based on such knowledge could be inaccurate as well.There are many methods and tools used for data collection. First of all, data collection shouldbe a procedure in knowledge management process. These procedures should be properlydocumented and followed by people involved in data collection process.The data collection procedure defines certain data collection points. Some points may be thesummary of certain routine reports. As an example, monthly sales report and daily attendancereports may be two good resources for data collection.With data collection points, the data extraction techniques and tools are also defined. As anexample, the sales report may be a paper-based report where a data entry operator needs tofeed the data manually to a database whereas, the daily attendance report may be an onlinereport where it is directly stored in the database.

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Term
Spring
Professor
Professor Rehan
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