Chapter 9 - Lodging Operations

Chapter 9 - Lodging Operations - Laundry o Sales and...

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Chapter 9 – Lodging Operations 10/10/2007 08:33:00 What basic operations occur at the front desk of a hotel? Take Reservations Check-In / Assign Rooms Check-Out Reception Walk Guests to Other Hotels PBX / Deliver Messages What else does the Rooms Division do at a hotel? Bell Hops Doormen Concierge Housekeeping Laundry Hierarchy General Manager o Rooms Division Front Desk Housekeeping Bell/Door Concierge Reservations
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Unformatted text preview: Laundry o Sales and Marketing Sales Marketing Public Relations o Food and Beverage Restaurant Bars / Lounges o Engineering Repair and Maintenance o Security o Accounting Controller o Human Resources The General Manager must move upwards through one of the tracks. Most GMs come through the Rooms Division track. Obviously. 10/10/2007 08:33:00 ← 10/10/2007 08:33:00 ←...
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