MGT4102Topic04+The+Consulting+Process

MGT4102Topic04+The+Consulting+Process - MGT4102 Management...

Info icon This preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
MGT4102 Management Consulting Scheller College of Business MGT4102 Management Consulting The Consulting Process
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
MGT4102 Management Consulting Scheller College of Business Before We Start With the Process What do clients want and why do they hire consultants
Image of page 2
MGT4102 Management Consulting Scheller College of Business Managerial Challenges External Global Business Environment and implications regarding: Competition Sourcing Product/Service Quality/Costs Tradeoffs New Business Models Compliance with regional/local regulations Technological Innovations and Adoption Sustaining, Efficiency and Disruptive Product Impacts Operational Impacts Internal Workforce and Cultural Diversity Societal Expectations Community The Physical Environment
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
MGT4102 Management Consulting Scheller College of Business The Client's Perspective Faster – speed of introduction of new products, services; decision- making; operational and administrative processes; reaction to dynamic market and financial conditions Bigger – growth in earnings (not necessarily in operational size and headcount), earnings per share, market share, number of markets, number of customers and “share of wallet”, return on equity, positive cash flow Better – better quality (at lower costs to produce that quality) in products, services, and business and management processes Cheaper – touches every component of the business -- supply chain, logistics, operations, administrative and customer service, marketing and product development, technology infrastructure; headcount reductions, technological and facilities improvements and reductions in cost of capital
Image of page 4
MGT4102 Management Consulting Scheller College of Business The Manager’s Rationale (For Hiring Consultants) Supplement – manager (or staff) has the skills but not the time. Use of skills to meet peak work requirements. Example: Assessing customer reactions to a new product line. Determining the feasibility of constructing a new manufacturing facility Complement – fills gaps in managerial (or staff) capabilities. Pay for specialist skills only when needed. Developing and executing a Public Relations plan to deal with some publicity disaster; design and implementation of a new website. Enhance helps manager improve their overall level of performance. Leadership and management training and organizational development programs are best examples here. Catalyst (Differentiate and Integrate) helps lead managers in organization change efforts and can have a transformational effect on the managers themselves. Organization development initiatives, change management are examples of typical projects Unique Perspective -- helps managers question existing policies, processes, beliefs – often important in stimulating new thinking in stagnant organizations
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
MGT4102 Management Consulting Scheller College of Business What Do Consultants Bring to the Table Integrity Independence Technical Knowledge (Skills) Intellectual Property (software) Credibility/Track Record
Image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern