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Writing Assignment 91Written Assignment 9Joseph NarvaezThomas State CollegeElements of Intercultural CommunicationCOM-335-OL012Professor SiressNovember 7, 2014
Writing Assignment 921.Discuss the issues and problems that may arise in a health care setting if aphysician does not understand the cultural norms of his or her patient regarding familyroles, self-disclosure or openness, and ways of speaking.When it comes to understanding cultural diversity, the healthcare industry is one industrythat requires more than just knowing about individual differences. It is critical for those in thehealthcare industry particularly physician to have a clear understanding of cultural differences interms of communication, family roles, and self-disclosure or openness.We live in a society where cultural diversity is all around us, we literally cannot escape it.Whether we’re in a grocery store or waiting in line for the bus, it is very likely that we’re goingto come in some form of contact with a person from a different cultural background. In most ofthese situations, we can avoid most forms of communication and go about our day unnoticed. Inthe healthcare industry, things play out a little bit differently. Generally speaking, a patient seeksout a person in the healthcare industry for sometimes life and death situations. These situationscannot be avoided despite any cultural differences. In most situations patients and staff are put ina position where many ramifications, good and bad are based on cultural competence. Culturalcompetence is defined as a set of congruent behaviors, practices, attitudes and policies that cometogether in a system or agency or among professionals, enabling effective work to be done incross-cultural situations (Cultural Diversity and Health Care).Communication can be thought as one of the most important elements in conveyinginformation. When it comes to the healthcare setting, communication is relied on heavily and ifthe communication is not understood the process can breakdown.If communication betweenhealthcare providers and patients is not clear, the entire medical treatment process isproblematic. However clear communication may be hindered when the participants come fromdiverse cultural backgrounds.(Samovar, Porter, & McDaniel, 2009, p. 358). Not only that, it isvery important for patients to know the full extent of the complications associated with whatever
Writing Assignment 93diagnosis the healthcare provider is suggesting. In a multicultural environment, effectivecommunication can only occur when providers are sufficiently versed in those aspects of culturethat affect their patient’s ability to understand the ramifications of their messages.In amulticultural environment, effective communication can only occur when providers aresufficiently versed in those aspects of culture that affect their patients ability to understand theramifications of their messages(Samovar et al., 2009, p. 364). It is also important for healthcare

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Term
Spring
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Tags
Intercultural Communication, Health care provider, healthcare providers

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