JET FInal Case Study - Leah Smith MGMT 355 Negotiation...

Info icon This preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
Leah Smith MGMT 355 Negotiation Strategies Final Case Study December 11, 2014 Introduction Kelly, Suzanne and Mark, (respectively, Canadian, British and Canadian citizens) are three Assistant Language Teachers (ALTs) employed by the Japan Exchange and Teaching Program (JET) in Soto, Japan. The JET program was designed by the Japanese government to improve its English language education through the exchange of international teachers. This exchange would also foster an understanding at the municipal level of the importance and value of internationalization between different cultures. Any workplace problems the ALTs had could be resolved with the assistance of the Conference of Local Authorities for International Relations (CLAIR). However, CLAIR could only be involved if the host institution could not resolve the problems itself. This case study follows the development of several conflicts between the Japanese and foreign workers. I have addressed these concerns and propose recommendations for the resolution of current and future conflicts. Why did the conflict occur? Culture impacts a person’s behavior due to norms and scripts. Norms are formed through the persons common wisdom which represents their values that are formed by those of society. Scripts are the procedures that one should follow given a particular situation . For example, as regards the case study, the Japanese norm of committing oneself at a high level to one’s employer is demonstrated through the script of working more than the standard eight hour days including weekends. In contrast, Kelly and the other ALTs never work more than what is stated in their contract agreement. The emotional impact on Kelly of this dissonance between the two work ethics was her surprise at the Japanese workers’ level of commitment to their jobs. To a
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
North American professional, Kelly’s surprise seems normal given the fact that a highly valued principle among North American firms is to place a great deal of importance on a worker’s family life. Kelly thought that the Japanese work ethic was “absurd” because working on the weekend “left the employees with only one day. The Japanese employees did not think the ALTs were”very committed workers". For example,if the Japanese ever used all their vacation time they could risk losing their job. Perhaps they thought that the foreigners valued their time away from work more than their time spent at work.This premise would explain the emotional behavior exhibited by Mr. Higashi when he became "suspicious" that all three ALTS were pretending to be ill in order to have a longer weekend.
Image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern