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BUAD304_-_Chapter_10_Outline_Notes

BUAD304_-_Chapter_10_Outline_Notes - Chapter 10...

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Chapter 10: Understanding Work Teams 1) Differences Between Groups and Teams a) Group : two or more individuals interacting and interdependent who have come together to achieve particular objectives b) Work group : group that interacts primarily to share information and to make decisions to help each member perform within his or her area of responsibility c) Work team : a group whose individual efforts result in a performance that is greater than the sum of the individual inputs 2) Types of Teams a) Problem solving teams : groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment b) S elf-managed work teams : groups of 10 to 15 people who take on responsibilities of their former supervisors c) Cross-functional teams : employees from about the same hierarchical level, but from different work areas who come together to accomplish a task i) Task force : temporary cross-functional team ii) Committees : another example iii) Effective for diversity d) Virtual teams : teams that use computer technology to tie together physically dispersed members in order to achieve a common goal i) Absence of paraverbal and nonverbal cues ii) Limited social context iii)
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