Chapter_19-Retail - Chapter 19 Retail Security...

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Chapter 19 Retail Security
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Introduction (pg. 345-346) The three principal sources of loss to the retailer are external losses from theft, internal losses from employee dishonesty, and losses that come from carelessness or mismanagement. A fourth source of loss has recently become apparent: Return Fraud. Commonly called “borrowing” merchandise. The cause of the new threat is the industry’s own generous return policies. Every area of loss must be counteracted in some way or retailers may find that although gross business is booming, they are barely able to break even.
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Shoplifting (pg. 346-356) Profile of shoplifting activity: The number of shoplifting apprehensions is consistent between April and September. Beginning in October, this number climbs till it reaches a peak level in December. In contrast January has the lowest levels. On Saturday’s, shoplifting apprehensions are 50% higher than the rest of the week. Most apprehensions are made between 4:00pm- 7:00pm. Of the items recovered: cosmetics leads all departments, followed by jewelry, women’s wear, electronics, sporting goods, men’s wear, and shoes.
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Shoplifting is conducted in every imaginable way. By and large, the great majority of thefts are simple and direct, involving nothing more sophisticated than putting the stolen merchandise into a handbag or pocket. Pg. 348 lists several other methods of shoplifting.
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This note was uploaded on 04/13/2008 for the course CJ 385 taught by Professor Nalla during the Spring '08 term at Michigan State University.

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Chapter_19-Retail - Chapter 19 Retail Security...

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