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Communication Skills in the WorkplaceWhether you’re sitting in a meeting, attending a job interview, or emailing a client, havinggood communication skills is essential. It can mean the difference between getting your viewacross and being misunderstood, getting the dream job or missing out and building strong andpositive working relationships rather than facing conflict and barriers.In a workplace, interpersonal relationship skills allow us to share a special bond with our co-workers such that trust and positive feelings for one another are maintained. Interpersonalrelationship skills at workplace allow a better understanding among employees as well as moreeffective communication.Interpersonal CommunicationInterpersonal communication is the process of exchange of information, ideas and feelingsbetween two or more people through verbal or non-verbal methods.It often includes face-to-face exchange of information,in a form of voice, facial expressions, body languageand gestures. The level of one’s interpersonalcommunication skills is measured through theeffectiveness of transferring messages to others.Commonly used interpersonal communication withinan organization include daily internal employeecommunication,clientmeetings,employeeperformance reviews and project discussions. Inaddition, online conversations today make a largeportion of employees’ interpersonal communication inthe workplace.Dreamstime.comThis refers to a strong association among individuals working together in the sameorganization. Employees working together ought toshare a special bond for them to deliver their levelbest. It is essential for individuals to be honest witheach other for a healthy interpersonal relationshipand eventually positive ambience at the workplace.Interpersonal communication skills can helpyou be productive in the workplace, build strong andpositive relationships with your colleagues andcomplete team projects smoothly and effectively. Thebenefits of good interpersonal skills can affect themorale and productivity of your entire team ordepartment.Hbswk.hbs.uduHow to have excellent interpersonal skills:Interpersonal skillsInterpersonal skills dictate your ability to communicate and deal with other individuals on aregular basis.If you lack interpersonal skills you may find yourself labelled as difficult to communicatewith, stubborn, aloof, or any of a number of negative descriptions.In order to develop great interpersonal skills, you need to focus on four main qualities byremembering theSTAR acronym.Page1
S=Sensitivity.You need to be aware of the different needs of each of the people on your team and aroundyou. No two people are alike, and each will need to be treated differently.T=Tolerance.Not everyone you work with will have the same beliefs. You need to be able to set asideyour own personal beliefs so that you can objectively work with and understand the beliefs of otherpeople. Tolerance applies not only to cultural and religious beliefs but to individual work ethic aswell (within reason, of course).

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